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Careers at Davenport Hotels


Davenport Hotels invites you to discover rewarding career opportunities. If you have a passion for service, a strong work ethic and a desire for excellence in your career, please apply. You’ll find competitive salaries, benefits, an exceptional work environment and a company that is committed to your continued success.

Below, please find a listing of ALL positions at Davenport Hotels. Employment opportunities that are available now are noted with a “Currently Hiring” tag, but we encourage you to submit an application for any job you are interested in as openings may happen at any time.

Director of Information Technology (IT)

Receiving/Loading Dock - Clerk

Receiving/Loading Dock - Lead

Accounting - Accounts Receivable Billing Specialist
FT position $15 per hour SCOPE AND RANGE • Communicate with hotel guests for payments, invoicing and billing inquiries • Update billing accounts, spreadsheets, system databases as needed • Create and maintain hotel contract parking accounts • Collect and process payments for guest accounts and third party vendor accounts • Review and follow-up on hotel account aging • To ensure all tasks related to group event billing are completed accurately and timely. • To achieve hotel and departmental standards for legendary service. DUTIES • Timely processing of group event billing, group contract deposits and daily posting of banquet event revenue. • Assist and manage correspondence with all group contacts. • Manage cash collections related to group event accounts receivable. • Post and reconcile all group event payments. • Assist with contract and employee parking passes and payments. GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all. • To work in a manner that ensures your own safety of others.

Accounting - Lead (Payroll, Accts Rec, Accts Pay)

Accounting - Supervisor

HR - Coordinator

Executive Assistant

Retail Sales Agent Davenport Home Stores

Retail Supervisor Davenport Home Stores

Retail Assistant Manager Davenport Home Stores

Retail Manager Davenport Home Stores

Steward/Dishwasher *$250 Hiring Bonus!
*This position qualifies for $250 hiring bonus!* FT & PT positions $14.50 per hour Scope and Range • To keep the kitchen clean and safe • To maintain all areas of production organized and clean • To eliminate breakage of dishware and proper handling of equipment • To achieve hotel and departmental sanitation standards • To maintain a professional, upbeat, positive attitude and friendly demeanour DUTIES • To maintain dishwashing area clean and organized at all times • To be responsible for securing, inventorying, and maintaining of all assets of the Banquet Department Kitchen o Tables, chairs, staging, props and all related standards o China, glassware, silverware, and all service utensils o Chafers, warmers, urns, and all equipment o All banquet linens, including rentals • To help control cost and wastage by following proper procedures and standards • To maintain the work area and kitchen clean, organized, and all floors clean from debris at all times in order to ensure safety for co-workers, and provide high standards of sanitation • To coordinate cleaning and special projects with the chefs • To help keep all areas of production clean and organized at all times • To communicate with the chef regarding supplies in order to provide the tools that are needed to do the job everyday • To help keep all walk ins clean and organized • To help keep the break room clean and stock every day for our employees • To help assist in gathering any equipment needed for any events • To assist in directing all floor operations during events o Picking up dirty dishes and providing clean ones as well o Assist the chef during the events if needed General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others

Lead Steward/Dishwasher

Prep Cook

Cook *$250 Hiring Bonus!
* This position qualifies for $250 hiring bonus!* FT & PT Positions $15 - $16 per hour plus tips Scope and Range • To prepare and provide exceptional cuisine to all guests • To serve guests in a manner that is professional, upbeat, comfortable & pleasing • To achieve hotel and departmental standards for legendary service DUTIES • To ensure all food prepared meets the hotel’s standards • To be familiar with, trained and flexible to work all stations • To organize and achieve all production tasks on a daily basis • To assist the leads with any special projects • To help keep the kitchen clean and organized • To provide assistance to the other staff when needed • To be familiar with and knowledgeable of all menu items • To set and breakdown banquet events in the hotel • Assist on breaking down the events and that food is placed where it belongs General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To work in a manner that ensures your own safety and the safety of others • To be flexible to carry out other duties as requested by other associates or managers

Lead Cook *$250 Hiring Bonus!
*This position qualifies for $250 hiring bonus!* FT positions $16-$17 per hour DOE plus tips Scope and Range • To prepare and provide exceptional cuisine to all guests • To serve guests in a manner that is professional, upbeat, comfortable, pleasing & professional • To achieve hotel and departmental standards of our legendary service DUTIES • To ensure all food prepared meets the company standards • To be trained and flexible to work all stations • To organize and achieve all production tasks on a daily basis • To assist the Chef, Sous Chef and other leads with any special projects • To help keep the kitchen clean and organized • To provide assistance to the other staff when needed • To be knowledgeable with all menu items • Coordinate and communicate with all related hotel departments to ensure our guest’s satisfaction • To help control food cost and labor percentage by following proper procedures • To check all food on line and expo before serving guests to ensure the proper proportions, temperature, taste and appearance are met • To ensure that food is labelled, dated and is placed where it belongs General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others at all times. • To be flexible to carry out other duties as requested by other associates or managers

Sous Chef

Kitchen Manager/Chef
FT Salaried Exempt position salary DOE Scope and Range • To direct the production of all food & provide exceptional cuisine to all guests in the restaurants • To achieve hotel and departmental standards for legendary service • To run the kitchen in a productive, effective & efficient manner DUTIES • To direct daily operations while achieving the high standards • To coach, train, develop and lead staff to succeed • To introduce and establish new menu items successfully • To produce a high level of consistency in food/menu items • To effectively staff and schedule based on the needs of the hotel/restaurants • To timely post schedules based on established Company standard (currently no later than Wednesday) • To be involved with the selection, training, and development of staff • To establish an effective training program o To be directly involved in training o To include written training manuals by department • To effectively coach and counsel subordinates and ensure timely documentation • To effectively achieve budgeted labor cost • To effectively achieve budgeted food cost • To achieve all kitchen goals that are set for the department • Food Production: o Check all food before serving guests to ensure the proper proportions & temperatures are met o To personally expedite all food orders and ensure timeliness of preparation o To check all food (“Touch every plate”) to ensure proper presentation & appearance are met • To ensure sous chefs are on the line executing and leading the production • To effectively order food products that meet all established standards • To direct and supervise subordinates and maximize the productivity of each member of the team • To complete and report monthly inventories • To maintain a highly safe and sanitary work environment and effectively meet standards established by the Health Department and other regulating agencies • To demonstrate the ability to work effectively with subordinates, peers, supervisors and guests in a manner that creates a positive and motivational environment • To communicated effectively in a positive and professional manner • To effectively take direction from hotel owners, general manger & executive committee • To assist on any special projects assigned General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others • To be flexible to carry out other duties as requested by other associates or managers

Expeditor

Restaurant Bar Back
PT position $13.69 per hour plus tips ($18-$22 on average actual wage)

Restaurant Bartender
PT position $13.69 per hour plus tips ($26-$38 on average actual wage)

Restaurant Barista

Restaurant Back Server (Busser)
PT positions $13.69 per hour plus tips ($18-$22 on average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items, specials, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Set each table accurately with the appropriate settings, per the standards of the restaurant • Establish guest contact • Check all food before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Maintain table or section, keeping tables “bussed” and area clean • Complete all assigned “side work” GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Server
2 PT positions $13.69 per hour plus tips ($22-$33 on average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items, specials, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Be able to operate the “Aloha” system effectively • Be accurate in taking guests’ orders and placing orders with the kitchen • Ensure proper timing and presentation of all food and beverage items. • Check all food before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Ensure guest requests are met and service expectations are exceeded • Follow proper cash handling procedures. • Complete all assigned “side work” GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Host

Restaurant Supervisor

Restaurant Assistant Manager

Restaurant Manager

Spa Salon Stylist

Spa Massage Therapist
PT position $12.50 per hour plus commission & Tips ($37-$39 on average actual wage) SCOPE AND RANGE • To massage clients to relieve discomfort and to ease muscle tension • To prepare and blend massage oils DUTIES • The therapist should confer with clients and learn their medical history and what problems they may have with stress or pain • The massage therapist must gauge the condition of the client’s soft tissues, the joint function and quality, range of motion, and muscle strength • The therapist must propose a specific treatment plan for the client • When the client’s needs have been established, the massage therapist massages the soft tissues and muscles to provide the treatment that has been determined • The therapist prepares and blends massage oils and applies them during the massage • A massage therapist may employ alcohol or lubricants during the massage, provide steam or dry treatments, treatments that utilize ultraviolet light, and water therapy • The massage therapist may often confer with physiotherapists, chiropractors, and doctors in order to design the proper treatment plan for a client • The therapist may often need to refer a client to different types of therapists if his or her condition would benefit from it • A professional massage therapist should educate clients on how to improve their posture and teach them strengthening, stretching, and rehabilitative exercises as well as relaxation techniques REQUIREMENTS • A high school diploma or its equivalent • Massage therapy training, which include Anatomy, Physiology – the study of tissues and organs, Kinesiology – the study of motion and mechanics of the body, Ethics • License approved by a state board which also often is accredited by separate agencies that are independent from the state • Business management course (often requirement) • Hands-on practice of the different massage techniques PHYSICAL DEMANDS: • Required to talk or hear • Required to stand, walk, sit • Required to use hands to finger, handle, or feel objects, tools, or controls • Required to reach with hands and arms • Required to climb or balance • Required to stoop, kneel, crouch or crawl • Required to regularly lift and/or move up to fifty (50) pounds • Required to see, specific vision required include close vision, distance vision, color acuity, peripheral vision, depth perception and the ability to adjust focus GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all

Spa Manicurist
PT position $12.50 per hour plus commission & tips ($27 - $30 on average actual wage) SCOPE AND RANGE • To administer professional and exceptional nail treatments to clients. • To provide a seamless experience for all spa guests. DUTIES • Performs nail care treatments including: a) Polish removal and applications b) Cuticle maintenance c) Trimming and cleaning nails d) Exfoliating skin on feet and hands e) Light massage of feet and hands f) Paraffin wax treatments g) Gel and French polish applications • Upholds the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures • Ensure clients feel welcome when they arrive for their appointments • Maintain spa appearance and cleanliness • Stock and maintain nail carts and supplies • Promote and up-sell products and services • Ensure that a high standard of service is maintained throughout the spa • Assists Spa in activities such as staff meetings, promotions, and housekeeping duties • Arrives thirty (30) minutes prior to first scheduled appointments • Maintains a clean and organized work area • Assist in all areas of spa operation as requested by management REQUIREMENTS • Provide and maintain appropriate certification and licensure • Previous experience working as a nail technician • Possess excellent communication skills • To enjoy a team environment with frequent interactions with co-workers • Be proficient in various nail care treatment techniques • Have the ability to provide legible communication • Have knowledge of physiology • Be familiar with standard concepts, practices, and procedures PHYSICAL DEMANDS: • Required to talk or hear • Required to stand, walk, sit • Required to use hands to finger, handle, or feel objects, tools, or controls • Required to reach with hands and arms • Required to climb or balance • Required to stoop, kneel, crouch or crawl • Required to regularly lift and/or move up to fifty (50) pounds • Required to see, specific vision required include close vision, distance vision, color acuity, peripheral vision, depth perception and the ability to adjust focus GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all

Spa Sales Agent /Spa Concierge
2 FT positions $15 per hour plus commission SCOPE AND RANGE • To greet guests, answer phone calls, assist guests with questions regarding spa services and products, book all appointments, check the guest into the computer system and charge for services performed • To work with guests and visitors to ensure satisfaction • To take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful. DUTIES • Properly open and close spa each day according to Standard Operating Procedures • Accurately book, change and cancel spa appointments • Acknowledge and greet everyone who enters and leaves spa facilities • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation • Utilize spa computers with skill and proficiency • Maintain a Spa Desk Bank • Answer the phone promptly and use the guest’s name throughout the phone conversation • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available • Maintain eye contact when addressing external and internal guests • Handle guests’ questions and concerns professionally and courteously • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction • Maintain a clean; safe, fully stocked and well organized work area • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time • Maintain a positive attitude and contribute toward a quality work environment • Regularly attend, participate in and support training and staff meetings for the spa • Assist in all areas of spa operation as requested by management • Communicate to management any and all occurrences involving staff or guests in the spa that require attention • Assist with group and bridal appointment scheduling REQUIREMENTS • High school diploma or equivalent. • Minimum of 2 years experience customer service environment • Computer competency to include- excel, word, POS • Prior retail experience preferred • Experience working in a Private Resort setting helpful • Time management skills required • Needs to have an upbeat enthusiastic personality • Must be detail-oriented and have ability to multi-task • Ability to be efficient and productive in a fast-paced environment • Must have enthusiasm and possess excellent customer service skills • Must possess basic math and money handling skills • Enjoy working with people and possess a friendly and outgoing personality • Excellent communication, listening and computer skills • Must be a team player • Must be efficient and organized PHYSICAL DEMANDS: • Ability to speak and hear • Close and distance vision • Identify and distinguish colors • Frequent sitting with some walking and standing • Ability to lift 5 lbs • Occasionally lifts/carries up to 15 lbs • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills • Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all

Spa Supervisor Davenport Spa & Salon
FT position $16 per hour plus commission SCOPE AND RANGE • To organize, manage and motivate the Davenport Spa front desk team • To supervise our front desk and technician team utilizing our 5-Star customer experience procedures and protocols • To consistently provide and model excellent customer service • To assist guests / customers with inquiries, services and purchasing of merchandise • To greet guests, answer phone calls, assist guests with questions regarding spa services and products, book all appointments, check the guest into the computer system and charge for services performed • To work with guests and visitors to ensure satisfaction • To take initiative and get creative in resolving guest challenges and involve a manager only when previous methods have been unsuccessful. DUTIES • Properly open and close spa each day according to Standard Operating Procedures • Accurately book, change and cancel spa appointments • Acknowledge and greet everyone who enters and leaves spa facilities • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation • Utilize spa computers with skill and proficiency • Maintain a Spa Desk Bank • Answer the phone promptly and use the guest’s name throughout the phone conversation • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available • Maintain eye contact when addressing external and internal guests • Handle guests’ questions and concerns professionally and courteously • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction • Maintain a clean; safe, fully stocked and well organized work area • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time • Maintain a positive attitude and contribute toward a quality work environment • Regularly attend, participate in and support training and staff meetings for the spa • Assist in all areas of spa operation as requested by management • Communicate to management any and all occurrences involving staff or guests in the spa that require attention • Assist with group and bridal appointment scheduling • To coach the sales team utilizing strong leadership skills • To motivate employees and encourage a store team culture ensuring a high team morale • To lead the sales team with positive energy in a fast paced environment • To work diligently at selling and upselling guests and customers • Answers questions and provides information to the customer about services and products • Obtains merchandise from stockroom when merchandise is not on the floor • Arranges stock on shelves or racks in sales area • To assist in merchandising the sales floor consistently keeping the goods fresh and appealing to the customer • To identifying in a timely manner merchandise that does not sell, and communicate that to the Director or the Purchasing Agent • To assist in purchasing supply and retail inventories • To assist in inventory control and inventory processes • To research and identify any discrepancies in merchandise ordered and inventory challenges • To gain expertise in the POS process • To relieve co-workers for their breaks, meal periods, and vacation requests ~ as needed • To provide superior customer service GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs • To effectively use the skills of communicating, delegating, organizing and being flexible, to the benefits of the guests and co-workers • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests • To work in a manner that ensures your own safety and the safety of others • To ensure that all calls are answered promptly and professionally • To be able to stand in one place for an extended period of time • To be able to deal and cope in stressful situations while applying appropriate conflict resolution when necessary • To understand that this job requires work on holidays and weekends • Any other duties assigned

Spa Assistant Manager Davenport Spa & Salon

Spa Manager Davenport Spa & Salon

Spa Director Davenport Spa & Salon

Assistant Banquet Director

Banquet Audio visual Agent

Banquet Porter (event setup)
7 seasonal positions $18.00 per hour Sets, breakdown, and service all meeting and banquet rooms in the hotel banquet and catering department by performing the following duties. SCOPE AND RANGE • Provide exceptional service to all guests. • Set all rooms according to the Banquet Event Order contract and to the banquet and catering standards. • Breaks down all banquet and catering rooms and maintains them according to hotel cleanliness and operational standards • Maintains all storage areas, backroom, service hallways and banquet service areas to hotels cleanliness and maintenance standards. • Achieves hotel and departmental standards for legendary service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Be familiar with and knowledgeable of all meeting room sets and standards to achieve superior room functionality. • Be familiar and knowledgeable about room cleanliness and room condition standards and strive to maintain the meeting/banquet room integrity. • Be able to set-up banquet function per standards and specification set by Catering & Conference Services. o Set meeting/banquet rooms to standard in agreed upon time. o Report equipment and room maintenance issues immediately so that meeting and banquet areas are continually in good repair. o Breakdown meeting and banquet rooms and return equipment in appropriate areas and maintain those areas in a clean and well organized manner. o At the completion of the shift ensure that all service areas and swept and mopped as need. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies : Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GENERAL To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Liquor card and Food handlers card. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Banquet Porter Supervisor (event setup)

Barback

Host/Attendant/Coat Check

Server/Bartender
6 seasonal positions $24.00 per hour SUMMARY Serves meals to guests in the hotel banquet rooms by performing the following duties. SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Be familiar with and knowledgeable of all menu items, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Be able to set-up banquet function per standards and specification set by Catering & Conference Services. o Service food, beverage and maintain timing as designated by event agenda. o Establish guest contact and host tables or section assigned. o Maintain table or section, keeping tables “bussed” & area clean • Check all food before serving guests to ensure the proper proportions, temperature and presentation are met o At the completion of the event clear tables and clean section SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies : Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GENERAL To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Liquor card and Food handlers card. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Supervisor/Captain

Banquet Assistant Manager

Banquet Manager

Maintenance Engineer
FT position $15 per hour SCOPE AND RANGE • To provide mechanical/maintenance support to the Hotel, its staff, and tenants • To achieve hotel and departmental standards for legendary service • Certifications and licensing of major hotel equipment as approved by Executive Committee DUTIES • To complete daily chores in a timely and efficient manner • To coordinate any engineering projects between hotel management and the engineering staff • To meet with subcontractors, receive bids, schedule projects with subcontractors to assure timely completion, and minimum impact of hotel guests or operations of hotel • To receive pricing on parts, acquiring the best pricing, ordering parts and materials to complete projects • To monitor various building control systems such as boilers, chiller, HVAC, fire system, elevators, etc. and inform supervisor of any problems related to the operation of the building • To inspect engineering staffs projects for proper installation and timely completion of projects • To participate and support hotel training programs including but not limited to: OSHA, safety, educational and employment enhancement programs to assure the continual development of hotel associates • To perform excellent communication skills throughout all functions of the job i.e., guests, department managers, and fellow associate • Responsible for engineering and maintenance operations of the hotel, hotel property, restaurant, grounds and pool area • To respond to and enforce engineering, maintenance and building safety concerns • To perform preventative maintenance projects • To maintain departmental compliance with hotel maintenance procedures and Marriott Standards • To effectively and professionally handles guest related concerns • To maintain the guest rooms, public space, and back of the hotel areas in good repair by performing tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well maintained hotel • To solve practical problems and deal with a variety of concrete variables • To work well under pressure and handle multiple tasks at once GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all.

Building Engineer Overnight

Building Engineer
FT position $16-$19.50 per hour SCOPE AND RANGE • To provide mechanical/maintenance support to the Hotel, its staff, and tenants • To achieve hotel and departmental standards for legendary service • Certifications and licensing of major hotel equipment as approved by Executive Committee DUTIES • To complete daily chores in a timely and efficient manner • To coordinate any engineering projects between hotel management and the engineering staff • To meet with subcontractors, receive bids, schedule projects with subcontractors to assure timely completion, and minimum impact of hotel guests or operations of hotel • To receive pricing on parts, acquiring the best pricing, ordering parts and materials to complete projects • To monitor various building control systems such as boilers, chiller, HVAC, fire system, elevators, etc. and inform supervisor of any problems related to the operation of the building • To inspect engineering staffs projects for proper installation and timely completion of projects • To complete employee schedules, time off requests, employee evaluations • To interview potential associates and maintain employment files • To participate and support hotel training programs including but not limited to: OSHA, safety, educational and employment enhancement programs to assure the continual development of hotel associates • To perform excellent communication skills throughout all functions of the job i.e., guests, department managers, and fellow associate • To respond to and enforce engineering, maintenance and building safety concerns • To perform and oversee preventative maintenance projects • To maintain departmental compliance with hotel maintenance procedures and Marriott Standards • To effectively and professionally handles guest related concerns • To maintain the guest rooms, public space, and back of the hotel areas in good repair by performing tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well maintained hotel • To solve practical problems and deal with a variety of concrete variables • To work well under pressure and handle multiple tasks at once GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all.

Engineering Supervisor

Enginnering Manager

Director of Engineering

PBX Agent
PT position $14.00 per hour SCOPE AND RANGE • To answer all incoming calls to the hotel(s) • To effectively handle all guest inquires and ensure guest requests are handled in a timely manner • To provide accurate hotel information DUTIES • To answer incoming calls in a warm, courteous, and articulate manner • To accurately work in Visual One, Excel, and Microsoft Word, as well as any other required programs, directed to you by the manager, supervisor, or director. • To be familiar with all promotions and marketing programs as well as all services provided at The Davenport Hotel • To take initiative to provide solutions to ensure organizational needs are met • To exemplify and promote professionalism and confidentiality in the workplace • To demonstrate ability to adjust priorities while ensuring timely completion of all assignments • To complete special projects, as required • To follow instructions and work independently while contributing to a team environment • To promote an environment of teamwork when working with other individuals and departments GENERAL • To possess excellent communication, administration, and leadership skills • To work well under time constraints and pressure • To sit for extended periods of time • To use a computer keyboard with sufficient speed and accuracy • To use a telephone for extended periods of time

Night Auditor

Front Desk Agent
3 FT positions $15.00 per hour SCOPE AND RANGE • To provide customer service to all patrons and guests of our hotel utilizing front office procedures and policies to ensure efficient and effective service. • To ensure department achieves hotel and departmental standards for legendary service. DUTIES • To have excellent customer service skills and interpersonal verbal and written communication skills. • To provide check in and out duties to all guest of the hotel. • To handle guest situations as they arise in a calm professional manner • To accurately sell and assign rooms to guests, while promoting hotel facilities and services. • Knowledge of basic accounting and ability to collect and maintain a cash bank according to policies. • Ability to communicate with associates and the public in a courteous and tactful manner. • To provide great service under pressure to guests or patrons that may be unhappy. • To maintain and clean workstations and all areas of the front office. • To complete work and assignments on time. • To ensure that all calls are answered promptly. • Establish and maintain effective employee working relations both within the department and with other departments. • To perform any other reasonable duties as required by the hotel. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Front Office Supervisor

Front Office Assistant Manager

Front Office Manager
FT Salaried Exempt position salary DOE Scope and Range The Front Office Manager will be responsible for the overall operations of the Front Desk, Night Audit and Concierge teams, with a specific emphasis on flow and Exceptional customer service. This is a hands-on position that will lead and guide all associates to ensure that the Front Office meets and exceeds departmental and hotel goals. DUTIES • To lead the operational activities of the front desk, night audit and concierge within hotel guidelines. • To provide the highest standard of courteous service while permitting acceptable profit levels. • To maximize the productivity of all associates in order to meet the Front Office labor budget • To maintain, enhance and implement programs that will produce incremental revenues. • Take personal responsibility for correcting customer service problems. • To lead, mentor and develop Front Office Supervisors and Assistant Managers. • To develop and effectively implement “five-star service” procedures and programs. • To ensure that all guest concerns are resolve effectively, always balancing guest satisfaction and the best interest of the hotel. • To operate in compliance with all local, state and federal laws and government regulations • To ensure that all Front Office associates maintain a high level of professional appearance, demeanour, ethics and image. • To conduct monthly departmental meetings • To ensure that all of Front Office, Night Audit and concierge associates are properly trained and properly executing all hotel standards and procedures. • To create a positive environment and fostering teamwork. • To ensure that all assigned associates receive their Performance Reviews on time • To work flexible shifts as needed to ensure proper coverage during busy times • To prepare weekly schedules based on business demands and balancing PTO hours. • To ensure payroll / punch edits are accurate and turned in in a timely manner. • To ensure front office operational supplies are ordered in a timely manner, always seeking the best quality and price. • To Participate with or facilitate in hiring and termination • To ensure that the Front Office meets and exceeds expectations of all incoming groups, VIPS, and entertainment travellers. • To inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them • To be knowledgeable of Fire and Emergency Procedures • To act as The Manager on Duty in absence of one. • To perform special projects as requested. General • To comply with and enforce The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • To complete work and assignments on time. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Director of Front Office Services
FT Salaried Exempt position salary DOE Scope and Range The Assistant Director of Front Office will aide with the administration and management of all Front Office Operations to ensure profitability, control costs and implement quality standards to ensure total guest satisfaction. DUTIES • To assist directing the operational and administrative activities of Front Office and Guest Services within hotel guidelines. • To direct and instruct department supervisors and managers to deliver high guest satisfaction results while maximizing the productivity of all associates in order to meet the Front Office labor budget. • To recommend, implement and monitor the Department's budget and manage expenses within approved budget constraints. • To proactively address service opportunities and effectively implement “five-star service” procedures and programs. • To ensure the Front Office and Guest service teams are being proactive and avoiding possible guests concerns while keeping in mind the hotels best interest. • To maintain, enhance and implement programs that will produce incremental revenues. • To lead, mentor, motivate and develop Front Office/Guest Services Supervisors and Managers. • To operate in compliance with all local, state and federal laws and government regulations • To ensure that all Front Office associates maintain a high level of professional appearance, demeanour, ethics and image. • To coordinate and ensure that monthly departmental meetings take place. • To ensure that Front Office and Guest Services have an updated training manual at all times. • To identify training needs, assist in developing formal training plans and implement training sessions. • To ensure the Front Office and Guest Services team cultivate a positive work environment based on teamwork and engaging service. • To ensure that all assigned associates receive their Performance Reviews on time • To work flexible shifts as needed to ensure proper coverage during busy times • To ensure that schedules are based on business demands and posted in a timely manner. • To assist with the managing of PTO hours, in order to maintain a well-staffed department while allowing associates to take time off. • To Participate with or facilitate hiring and termination • To develop and maintain open lines of communication within the department and with other departments within the Hotel • To be knowledgeable of Fire and Emergency Procedures • To perform special projects as requested. • To act as The Manager on Duty in absence of one. • To continuously evaluate Front Office procedures and performance, and initiate changes when necessary, coordinating involvement from other areas of the hotel as appropriate. General • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To complete work and assignments on time. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Car Wash Attendant

Valet Cashier

Valet Lead Cashier

Hotel Driver

Bell / Door / Valet - Attendant
FT & PT Valet Attendant positions $14 per hour plus tips ($20-$25 on average actual wage) SCOPE AND RANGE • To provide parking assistance to all patrons and guests of our hotel following guest service procedures and policies to ensure efficient and effective service. • To ensure department achieves hotel and departmental standards for legendary service. DUTIES • To provide parking assistance and information to all guests of the hotel. • To walk and run for vehicles on and off the immediate facility. • To secure and drive all vehicles using care and caution. • To follow safety and security procedures when parking cars and handling guest vehicles. • To attend to cars in a timely manner, while promoting hotel facilities and services. • To share knowledge of surrounding area and events to provide guests with accurate information. • To maintain and clean front of house including Porte Cochere, valet cars and company vehicles. • To complete a log of activities you were involved in while on shift and of vehicles parked and attended to. • To perform any other reasonable duties as need arises. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • To ensure that all calls are answered promptly. • To provide great service under pressure to guests, even if they may be dissatisfied.

Bell / Door / Valet - Supervisor

Guest Services Assistant Manager

Guest Services Manager

Guest Services Director

Laundry Attendant *$250 Hiring Bonus!
**This position qualifies for $250 hiring bonus!** FT & PT positions $14.50 per hour • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To execute the sorting and laundering of linen and uniforms in an efficient and timely manner, meeting or exceeding quality standards and budgetary guidelines • To understand and practice the safe and proper use and operation of all housekeeping equipment and supplies (clean out lint from dryers on a daily bases, dust and polish washers) • To maintain the quality standards and par levels of all linens utilizing established guidelines for the handling and processing of linen • To soak and process all stained linen daily • To process kitchen rags separately, by following specified steps and directions to insure fire safety • To process Restaurant linen in a timely manner • To wax iron machine every 4 hours • To properly answer laundry phone within 3 rings • To keep linen off the floor • To keep all chemicals properly labelled • To run washing machines on full capacity only • To run washing machines on proper linen settings ENVIRONMENTAL FACTORS/HAZARDS • To adhere to the safety standards and procedures regarding the exposure to cleaning supplies, noise, variations in temperature and able to operate the laundry equipment • To have the proper and protective clothing used such as apron, gloves, goggles, boots, red bags and disinfectant • To be able to communicate with others by telephone and via radio • To be able to display good listening skills and proper communication with guests and employees • To be able to detect potential hazards and odors and not pose a direct threat to the health/safety of self or others • To be able to meet deadlines as required and be professional in dealing with difficult situations and people • To use gloves and safety goggles when dealing with dirty linen and chemicals

Carpet Care Attendant

Overnight Marble/Floor Care Attendant

Overnight Spa Cleaning Attendant

Overnight Janitor *$250 hiring bonus!
**This position qualifies for $250 hiring bonus!** 3 FT & PT positions $15.00 per hour DUTIES • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To respond promptly to all requests from the front desk, the guest, Manager on Duty, and security • To smile and say hello to guests and radiate a positive attitude • To check out a radio from the Housekeeping office if one is available before starting your shift and to return it at the end of your shift • To be dressed and at your work station when your shift starts ESSENTIAL JOB DUTIES • To vacuum the carpet on both levels of the Lobby, including the Hall of Doges and the ballroom if it is empty • To clean marble floors in Tower Lobby • To sweep and mop all marble floors and vacuum stairs and the entrance • To mop, vacuum, and dust the Palm Court floors • To clean the public restrooms, walls, toilet bowls, counters, mirrors, and empty all trash and take to the loading dock • To clean the entry ways: check ashtrays, garbage cans, clean and empty • To clean all the glass at entrance into the hotel and Tower • To clean and polish all the elevators, including cleaning the tracks every night • To vacuum and empty all trash in the business offices and clean all glass table tops • To stock the pool area with towels if needed • To sweep and mop the hallways • To clean and stock the pool restroom with paper products and soap • To wipe down all equipment, vacuum, and stock the fitness room with towels, sanitizing wipes and clean earphone covers. • To sweep and mop all marble floors • To vacuum the Peacock Room • To clean Penthouse (22nd floor) restroom marble floors, mop marble floor by guest elevators, vacuum hallway, and restock supply in restrooms if needed • To clean 4th floor (Tower) bathroom marble floors, kitchen floor, and vacuum hallway • To sweep and mop laundry room floors • To clean and restock your storage area and clean the housekeeping cart after use • To answer and complete all requests over radio in timely manner 10min (guest requests and from other departments) • To stay alert and keep busy as Managers may visit you on your shift • To be sure to turn in your daily check list for the managers to review

Overnight Linen Stocker

Public Space (Lobby) Attendant

Floor Attendant *$250 Hiring Bonus!
* This position qualifies for $250 hiring bonus!* PT position $14.50 per hour OBJECTIVES & RESPONSIBILITY • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To provide support for Room Attendants when they need assistance • To respond promptly to requests from supervisor and managers DUTIES • To always have on a clean and pressed uniform, hair neat, and shoes shined groomed • To be dressed, ready, and at your work area at your shift start time • To be able to use a radio to communicate and respond to work instructions and requests • To attend pre-shift (Housekeeping) meetings and announce actual departures with staff • To stock storage closets with clean linen on floors 3 through 14 • To restock supplies in room attendant’s closets with room amenities • To strip dirty linen, remove trash, and dirty glasses from rooms(make beds) • To take clean linen into check outs (king – 1 set sheets, 3 sets towels, 1 bath mat and for queen – 2 sets sheets, 3 sets towels, and 1 bath mat) • To respond to individual quests and employee needs in an appropriate and timely manner (10 minutes) • To empty trash and glass bin according to procedure, ensuring that items are properly separated-Recycle glass, paper, plastic bottles & aluminium cans • To vacuum each floor and stairways • To clean service area on each floor • To restock clean water glasses on each guest room floor • To ensure the cleanliness of the ice and pop machines on each floor • To keep hallways (walls and doors clean) and remove any and all marks • To perform other duties as requested by the supervisor or manager • Senior Houseman duties include working the graveyard shift. • To clean port entrance, polishing Marble floors. (only when schedule). • To be on constant alert for any room service dishes in corridors, spots on carpet (guest elevator area), and marks and spills – elevator tracks • To smile and say “Hello” to all guests and radiate a positive attitude

Room Attendant *$250 Hiring Bonus!
* This position qualifies for $250 hiring bonus!* FT & PT Positions $15.00 per hour DUTIES & RESPONSIBILITY • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To stock bags with supplies from the supply closet • To clean guest bathrooms according to standards including bathtubs, shower glass, floor, toilets, mirrors, sinks, walls, and light fixtures • To remove used towels and robes, and replace with clean ones • To replenish toiletries, soaps, toilet paper, tissue box, refill dispensers, etc. • To clean guest rooms according to standards, including stripping bed linens, removing garbage (such as old newspapers, trash, used beverage containers, glasses, making the bed with fresh linen, dusting, vacuuming, straightening furniture and bedside, lamps, glass top table, etc. and remove any room service trays (RECYCLE –paper, glass, plastic bottles & cans) • To understand and practice the safe and proper use and operation of all housekeeping equipment and supplies. • To respond to individual guest’s and employee’s needs in an appropriate and timely manner • To perform other duties as requested in a manner that ensure your safety and that of others • To read, understand, and practice hotel policies as outlined in the Employee Handbook • To smile and say hello to every guest, radiate a positive attitude, use the guest’s name at least three times if possible and remember it is your responsibility to be dressed and at your work station when your shift starts • If you are on call, you must call in • When calling in sick, speak to a manager two hours before your shift starts. PHYSICAL REQUIREMENTS • To be able to walk and stand for up to 8 hours and push/pull a bag weighing 100 lbs • To be able to push/pull a vacuum, squat/kneel/bend/stoop while making beds, cleaning tub/floors/toilet/dusting/cleaning walls • To be able to handle motions that include twisting/turning, manual dexterity to grasp and handle items and able to lift up to 20lbs • To include reaching while cleaning and when removing supplies from shelves • To be able to take directions, respond to basic guest requests

Housekeeping Supervisor *$250 hiring bonus!
**This position qualifies for $250 hiring bonus!** 2 FT positions $15.50 per hour Scope and Range • Lead Supervisor providing leadership for all housekeeping staff • To develop and maintain high quality standard of cleanliness and sanitation in public areas, back of the house, floors, and carpet care • To ensure the hotel achieves standards for legendary service • To handle guest request and complaints/EID associates trained on Empower • Effectively open house and assign daily assignment sheets for Rm. Attendants, Floor Attendants, and QA Inspector • To assure all rooms/traces are completed by 4pm. PM Supervisor must monitor late checkouts, and needed stayover services from 4-11pm also all guest request. Third shift Supervisor handles guest request from 11pm – 7:30am. • Oversee process of guest Dry Cleaning/In-House Laundry, assuring charges are completed and guest laundry is returned to guest, Executive Team, Associates. All charges made must be turn into accounting by the end of each month. • Train with Director understanding how to create weekly schedules for Team and processing of Payroll. DUTIES • To ensure “five-star” levels of cleaning are being completed on a daily basis in all public areas throughout the hotel and outside the hotel • To maintain high cleanliness of carpets in guest rooms and public areas • To ensure deep carpet care program is implemented and running smoothly (planning ahead and keeping track of all cleaned rooms) • To conduct daily inspections of cleanliness on flooring in all back of house areas • To oversee overnight janitorial team and to insure proper cleanliness and smooth transition between daily and nightly responsibilities and cleaning • To effectively implement “five-star service” procedures and programs • To maximize the productivity of employees • To perform special projects as requested • To maintain a high level of professional appearance, demeanour, ethics and image • To communicate effectively with staff and upper management • To direct and coordinate the activities of assigned staff • To create a positive environment and maintain positive employee relations • To work flexible shifts as needed to ensure proper coverage during busy times • To ensure supplies are maintained at an appropriate par level so we do not run out of anything (carpet care and lobby attendant products). Inform Director of any items needed to order before they run out • To train and participate in quarterly housekeeping safety fairs General • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others

Receiving Agent (loading dock)
3 FT positions $15-$16 per hour DOE SUMMARY To successfully account for and dispatch all incoming food and beverage goods and packages to various departments in the hotel, in a timely manner, while achieving hotel and departmental standards for legendary service. To perform the duties of picking up and delivering all items between hotels and from vendors. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • To pick up and deliver items between hotels and from vendors. • To check all Food and Beverage deliveries with accuracy to price and weight with invoice upon arrival and place in their proper locations. • To check for any discrepancies on invoice and/or product damage. • To ship out all guest lost and found and other items in a timely and cost effective manner. • To Work independently, with little or no supervision and able to multitask efficiently. • To be able to lift up to 50 pounds repetitively, 100 or more pounds occasionally. • To maintain all receipts and invoices for food and beverage deliveries and directs them to the Controller. • To operate and maintain all equipment, including a forklift and/or scissor lift, in a safe and correct manner. • To be available to perform other tasks upon request. • To be able to work well under pressure and meet multiple and competing deadlines. • The employee shall at all times demonstrate cooperative behavior. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Good Driver – Have a good driving record and be a safe and responsible driver. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity. Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines. Reports potentially unsafe conditions. Uses equipment and materials properly. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan. GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all. • To work in a manner that ensures your own safety of others. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Receiving Agent Lead (loading dock)

Security Officer Overnight
FT position $15.50-$16.50 per hour DOE SCOPE AND RANGE • To be Responsible for the safeguarding of hotel property, assets, guests, visitors and employees. • To ensure department achieves hotel and departmental standards for legendary service. Job Requirements / Qualifications • Must be at least 21 years of age • Must be able to read, write, speak, and understand the English language. • Requires excellent communication skills both verbal and written • Must meet professional grooming standards • Must possess strong computer skills • Requires strong organizational skills • Must be able to work independently • Excellent people skills • Meet/exceed customer expectations • Must be able to obtain and maintain CPR and first aid certification • Keep confidential information • Must be high school graduate or equivalent • Must be willing to work a variety of day/night and weekend shifts. In addition, attendance at all scheduled training sessions and meetings is required. • Must be able to be on your feet for long period of times. • Must be able to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis. This job description / qualifications is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. PRIMARY DUTY • To respond to calls; assist guests and employees with respect to safety, security and hotel operations • To initiate investigations, write incident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with the involved person(s), documenting all contacts • To maintain accurate records while performing basic office duties including but not limited to camera monitoring, shift activity log and other administrative duties as set by the director • To communicate professionally with guests and team members and keep confidential information • To participate in total risk control effort of hotel. • To handle emergency situations in a calm, professional manner. General • To comply with the Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Security Officer

Security Lead/Supervisor

Security Night Manager (Manager on Duty Overnight)

Security Manager

Director of Security & Loss Prevention

Human Resources Intern (seasonal)

Human Resources Coordinator

Human Resources Manager

Director of Human Resources

Revenue Manager

Catering Wedding Intern (seasonal)

Reservation Sales Specialist (hotel reservations)

Rooms Controller Coordinator

Group Housing Coordinator

Group Housing & Reservations Supervisor

Sales Coordinator
FT position $16 per hour SCOPE AND RANGE • To act first and foremost as liaison in the Sales office between guests and sales and catering, ensuring every client and guest is directed to the proper manager or information they seek • To administratively support the Wedding Sales and Service Managers and Meeting Express Managers (may be reassigned to new managers at any time) DUTIES • Enter Inquiries as Opportunities in CI/TY and Compass • Preferred venue rebate program • Wedding- Tastings • BEOs and Room Diagrams (meetings matrix) • BEO Distribution • Helps Plan In-House Meetings • Wedding Kits • Special event/Wedding BEOs (backup) • Special Projects as Assigned by Managers • Sends out signed contracts to customers • Two-week Forecast • Reward Marriott Bonvoy Points • Assist with creating contracts for managers • Assists with Holiday Card and Gift List • Purging Files • Amenities/Welcome Cards • Lead Catcher • Daily Event/Door Signs • Daily Events Report • Group Resumes • Assist with creating and sending Proposals • Making files for definite groups • Setting up Site Visits • Initial Quoting Pricing and Availability • Learn Other Coordinators Job Duties GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Catering Coordinator

Executive Assistant/Reception

Meetings Express Manager

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