Careers at Davenport Hotels

Receiving/Loading Dock - Clerk

Receiving/Loading Dock - Lead

Accounting - Clerk (Cash Handling, Guest Services)
FT position $15.00-$16.00 per hour SCOPE AND RANGE • To ensure all tasks related to cash auditing are completed accurately and timely. • To achieve hotel and departmental standards for legendary service. DUTIES • Timely reconciliation of all hotel employee cash drops and accounting petty cash safe. • Administers change requests from hotel employees. • Accurately record all bank deposits on a daily basis. • Routinely audits assigned cashier bank for all properties. • Reviews policies and contracts with all employees who are issued a bank. • Organize and file all Night Audit paperwork. GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all. • To work in a manner that ensures your own safety of others.

Accounting - Lead (Payroll, Accts Rec, Accts Pay)

Accounting - Supervisor

HR - Coordinator

Executive Assistant

Retail Sales Agent Davenport Home Stores

Retail Supervisor Davenport Home Stores

Retail Assistant Manager Davenport Home Stores

Retail Manager Davenport Home Stores

Steward/Dishwasher
FT & PT positions $14.50 per hour Scope and Range • To keep the kitchen clean and safe • To maintain all areas of production organized and clean • To eliminate breakage of dishware and proper handling of equipment • To achieve hotel and departmental sanitation standards • To maintain a professional, upbeat, positive attitude and friendly demeanour DUTIES • To maintain dishwashing area clean and organized at all times • To be responsible for securing, inventorying, and maintaining of all assets of the Banquet Department Kitchen o Tables, chairs, staging, props and all related standards o China, glassware, silverware, and all service utensils o Chafers, warmers, urns, and all equipment o All banquet linens, including rentals • To help control cost and wastage by following proper procedures and standards • To maintain the work area and kitchen clean, organized, and all floors clean from debris at all times in order to ensure safety for co-workers, and provide high standards of sanitation • To coordinate cleaning and special projects with the chefs • To help keep all areas of production clean and organized at all times • To communicate with the chef regarding supplies in order to provide the tools that are needed to do the job everyday • To help keep all walk ins clean and organized • To help keep the break room clean and stock every day for our employees • To help assist in gathering any equipment needed for any events • To assist in directing all floor operations during events o Picking up dirty dishes and providing clean ones as well o Assist the chef during the events if needed General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others

Lead Steward/Dishwasher

Prep Cook

Cook
FT & PT Positions $15 - $16 per hour plus tips Scope and Range • To prepare and provide exceptional cuisine to all guests • To serve guests in a manner that is professional, upbeat, comfortable & pleasing • To achieve hotel and departmental standards for legendary service DUTIES • To ensure all food prepared meets the hotel’s standards • To be familiar with, trained and flexible to work all stations • To organize and achieve all production tasks on a daily basis • To assist the leads with any special projects • To help keep the kitchen clean and organized • To provide assistance to the other staff when needed • To be familiar with and knowledgeable of all menu items • To set and breakdown banquet events in the hotel • Assist on breaking down the events and that food is placed where it belongs General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To work in a manner that ensures your own safety and the safety of others • To be flexible to carry out other duties as requested by other associates or managers

Lead Cook

Sous Chef

Kitchen Manager/Chef
FT Salaried Exempt position salary DOE Scope and Range • To direct the production of all food & provide exceptional cuisine to all guests in the restaurants • To achieve hotel and departmental standards for legendary service • To run the kitchen in a productive, effective & efficient manner DUTIES • To direct daily operations while achieving the high standards • To coach, train, develop and lead staff to succeed • To introduce and establish new menu items successfully • To produce a high level of consistency in food/menu items • To effectively staff and schedule based on the needs of the hotel/restaurants • To timely post schedules based on established Company standard (currently no later than Wednesday) • To be involved with the selection, training, and development of staff • To establish an effective training program o To be directly involved in training o To include written training manuals by department • To effectively coach and counsel subordinates and ensure timely documentation • To effectively achieve budgeted labor cost • To effectively achieve budgeted food cost • To achieve all kitchen goals that are set for the department • Food Production: o Check all food before serving guests to ensure the proper proportions & temperatures are met o To personally expedite all food orders and ensure timeliness of preparation o To check all food (“Touch every plate”) to ensure proper presentation & appearance are met • To ensure sous chefs are on the line executing and leading the production • To effectively order food products that meet all established standards • To direct and supervise subordinates and maximize the productivity of each member of the team • To complete and report monthly inventories • To maintain a highly safe and sanitary work environment and effectively meet standards established by the Health Department and other regulating agencies • To demonstrate the ability to work effectively with subordinates, peers, supervisors and guests in a manner that creates a positive and motivational environment • To communicated effectively in a positive and professional manner • To effectively take direction from hotel owners, general manger & executive committee • To assist on any special projects assigned General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others • To be flexible to carry out other duties as requested by other associates or managers

Expeditor
PT position $13.69 per hour plus tips ($18-$22 average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items, specials, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Check all food before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Review all food orders for accuracy prior to service of guest tables and to-go orders • Be able to operate the “Aloha” system effectively • Review and manage Aloha Take-Out, for to-go orders, in room delivery and takeout orders • Prepare orders with appropriate utensils and packaging. Ensure condiments and necessary flatware is provided, and packaging is neat and appropriate for guests’ review. • Be accurate in cash handling per the standards of the hotel • Ensure proper timing and presentation of guest room amenities • Ensure guest requests are met and service expectations are exceeded • Complete all assigned “side work” for the expeditor station, and prepare station for next shift. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Bar Back
PT position $13.69 per hour plus tips ($23 - $26 average actual wage)

Restaurant Bartender

Restaurant Barista
2 PT positions $13.69 per hour plus tips ($18-$22 on average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items • Be prepared to explain to guests the ingredients of each beverage • Be able to operate the “Aloha” system effectively • Follow proper cash handling procedures • Be accurate in taking guests’ orders and expediting them • Establish positive guest relations • Check all beverages before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Ensure proper timing of beverage service • Ensure guest requests are met and service expectations are exceeded • Complete all assigned “side work” GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Back Server (Busser)

Restaurant Server

Restaurant Host

Restaurant Supervisor

Restaurant Assistant Manager

Restaurant Manager

Spa Salon Stylist

Spa Massage Therapist

Spa Manicurist
PT position $12.50 per hour plus commission & tips ($27 - $30 on average actual wage) SCOPE AND RANGE • To administer professional and exceptional nail treatments to clients. • To provide a seamless experience for all spa guests. DUTIES • Performs nail care treatments including: a) Polish removal and applications b) Cuticle maintenance c) Trimming and cleaning nails d) Exfoliating skin on feet and hands e) Light massage of feet and hands f) Paraffin wax treatments g) Gel and French polish applications • Upholds the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures • Ensure clients feel welcome when they arrive for their appointments • Maintain spa appearance and cleanliness • Stock and maintain nail carts and supplies • Promote and up-sell products and services • Ensure that a high standard of service is maintained throughout the spa • Assists Spa in activities such as staff meetings, promotions, and housekeeping duties • Arrives thirty (30) minutes prior to first scheduled appointments • Maintains a clean and organized work area • Assist in all areas of spa operation as requested by management REQUIREMENTS • Provide and maintain appropriate certification and licensure • Previous experience working as a nail technician • Possess excellent communication skills • To enjoy a team environment with frequent interactions with co-workers • Be proficient in various nail care treatment techniques • Have the ability to provide legible communication • Have knowledge of physiology • Be familiar with standard concepts, practices, and procedures PHYSICAL DEMANDS: • Required to talk or hear • Required to stand, walk, sit • Required to use hands to finger, handle, or feel objects, tools, or controls • Required to reach with hands and arms • Required to climb or balance • Required to stoop, kneel, crouch or crawl • Required to regularly lift and/or move up to fifty (50) pounds • Required to see, specific vision required include close vision, distance vision, color acuity, peripheral vision, depth perception and the ability to adjust focus GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all

Spa Sales Agent /Spa Concierge
PT position $15.00 per hour plus incentive SCOPE AND RANGE • To greet guests, answer phone calls, assist guests with questions regarding spa services and products, book all appointments, check the guest into the computer system and charge for services performed • To work with guests and visitors to ensure satisfaction • To take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful. DUTIES • Properly open and close spa each day according to Standard Operating Procedures • Accurately book, change and cancel spa appointments • Acknowledge and greet everyone who enters and leaves spa facilities • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation • Utilize spa computers with skill and proficiency • Maintain a Spa Desk Bank • Answer the phone promptly and use the guest’s name throughout the phone conversation • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available • Maintain eye contact when addressing external and internal guests • Handle guests’ questions and concerns professionally and courteously • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction • Maintain a clean; safe, fully stocked and well organized work area • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time • Maintain a positive attitude and contribute toward a quality work environment • Regularly attend, participate in and support training and staff meetings for the spa • Assist in all areas of spa operation as requested by management • Communicate to management any and all occurrences involving staff or guests in the spa that require attention REQUIREMENTS • High school diploma or equivalent. • Minimum of 2 years experience customer service environment • Computer competency to include- excel, word, POS • Prior retail experience preferred • Experience working in a Private Resort setting helpful • Time management skills required • Needs to have an upbeat enthusiastic personality • Must be detail-oriented and have ability to multi-task • Ability to be efficient and productive in a fast-paced environment • Must have enthusiasm and possess excellent customer service skills • Must possess basic math and money handling skills • Enjoy working with people and possess a friendly and outgoing personality • Excellent communication, listening and computer skills • Must be a team player • Must be efficient and organized PHYSICAL DEMANDS: • Ability to speak and hear • Close and distance vision • Identify and distinguish colors • Frequent sitting with some walking and standing • Ability to lift 5 lbs • Occasionally lifts/carries up to 15 lbs • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills • Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all

Spa Supervisor Davenport Spa & Salon

Spa Assistant Manager Davenport Spa & Salon

Spa Manager Davenport Spa & Salon
FT Salaried Exempt position salary DOE SCOPE AND RANGE • To organize, manage and motivate the Davenport Spa team • To lead our front desk and technician team utilizing our 5-Star customer experience procedures and protocols • To take initiative and get creative in resolving guest challenges to ensure complete satisfaction • To ensure department meets or exceeds financial goals DUTIES • To consistently provide and model excellent customer service • To assist guests / customers with inquiries, services and purchasing of merchandise • To greet guests, answer phone calls, assist guests with questions regarding spa services and products, book all appointments, check the guest into the computer system and charge for services performed • To work with guests and visitors to ensure satisfaction • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available • Handle guests’ and staff questions and concerns professionally and courteously • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction • Answers questions and provides information to the customer about services and products • Maintain a positive attitude and contribute toward a quality work environment • Assist in planning and executing new hire and ongoing training for staff • Assist in all areas of spa operation as requested by management • To develop strategies and incentives to boost sales • To train and motivate sales staff and achieve sales targets and revenue goals • To coach the sales team utilizing strong leadership skills • To motivate employees and encourage a strong team culture and high team morale • To lead the sales team with positive energy in a fast paced environment • To work diligently at selling and upselling guests and customers • Assess scheduling grid daily for optimum revenue and ensure workload is even for technicians • Complete and send out weekly schedule for staff • Create spa communication templates for all written correspondence • Assist in product education of front desk team • Assist with ordering and stocking supplies for technicians and concierge as well as retail shelves • To assist in merchandising the sales floor consistently keeping the displays fresh and appealing to the customer • To assist in inventory control and inventory processes • To research and identify any discrepancies in merchandise ordered and inventory challenges • To gain expertise in the POS process • To relieve co-workers for their breaks, meal periods, and vacation requests ~ as needed GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs • To effectively use the skills of communicating, delegating, organizing and being flexible, to the benefits of the guests and co-workers • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests • To work in a manner that ensures your own safety and the safety of others • To ensure that all calls are answered promptly and professionally • To be able to stand in one place for an extended period of time • To be able to deal and cope in stressful situations while applying appropriate conflict resolution when necessary • To understand that this job requires work on holidays and weekends • Assist in all areas of spa operation as requested by management.

Spa Director Davenport Spa & Salon

Banquet Audio visual Agent

Banquet Porter (event setup)
4 seasonal positions $14.50 per hour Sets, breakdown, and service all meeting and banquet rooms in the hotel banquet and catering department by performing the following duties. SCOPE AND RANGE • Provide exceptional service to all guests. • Set all rooms according to the Banquet Event Order contract and to the banquet and catering standards. • Breaks down all banquet and catering rooms and maintains them according to hotel cleanliness and operational standards • Maintains all storage areas, backroom, service hallways and banquet service areas to hotels cleanliness and maintenance standards. • Achieves hotel and departmental standards for legendary service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Be familiar with and knowledgeable of all meeting room sets and standards to achieve superior room functionality. • Be familiar and knowledgeable about room cleanliness and room condition standards and strive to maintain the meeting/banquet room integrity. • Be able to set-up banquet function per standards and specification set by Catering & Conference Services. o Set meeting/banquet rooms to standard in agreed upon time. o Report equipment and room maintenance issues immediately so that meeting and banquet areas are continually in good repair. o Breakdown meeting and banquet rooms and return equipment in appropriate areas and maintain those areas in a clean and well organized manner. o At the completion of the shift ensure that all service areas and swept and mopped as need. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies : Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GENERAL To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Liquor card and Food handlers card. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Banquet Porter Supervisor (event setup)
2 seasonal positions $18.50 per hour

Barback

Host/Attendant/Coat Check

Server/Bartender
6 seasonal positions $18.50 per hour SUMMARY Serves meals to guests in the hotel banquet rooms by performing the following duties. SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Be familiar with and knowledgeable of all menu items, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Be able to set-up banquet function per standards and specification set by Catering & Conference Services. o Service food, beverage and maintain timing as designated by event agenda. o Establish guest contact and host tables or section assigned. o Maintain table or section, keeping tables “bussed” & area clean • Check all food before serving guests to ensure the proper proportions, temperature and presentation are met o At the completion of the event clear tables and clean section SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies : Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GENERAL To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Liquor card and Food handlers card. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Supervisor/Captain

Banquet Assistant Manager

Banquet Manager

Director of Banquets (all Hotels)

Maintenance Engineer

Building Engineer Overnight

Building Engineer
FT position $16-$19.50 per hour SCOPE AND RANGE • To provide mechanical/maintenance support to the Hotel, its staff, and tenants • To achieve hotel and departmental standards for legendary service • Certifications and licensing of major hotel equipment as approved by Executive Committee DUTIES • To complete daily chores in a timely and efficient manner • To coordinate any engineering projects between hotel management and the engineering staff • To meet with subcontractors, receive bids, schedule projects with subcontractors to assure timely completion, and minimum impact of hotel guests or operations of hotel • To receive pricing on parts, acquiring the best pricing, ordering parts and materials to complete projects • To monitor various building control systems such as boilers, chiller, HVAC, fire system, elevators, etc. and inform supervisor of any problems related to the operation of the building • To inspect engineering staffs projects for proper installation and timely completion of projects • To complete employee schedules, time off requests, employee evaluations • To interview potential associates and maintain employment files • To participate and support hotel training programs including but not limited to: OSHA, safety, educational and employment enhancement programs to assure the continual development of hotel associates • To perform excellent communication skills throughout all functions of the job i.e., guests, department managers, and fellow associate • To respond to and enforce engineering, maintenance and building safety concerns • To perform and oversee preventative maintenance projects • To maintain departmental compliance with hotel maintenance procedures and Marriott Standards • To effectively and professionally handles guest related concerns • To maintain the guest rooms, public space, and back of the hotel areas in good repair by performing tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well maintained hotel • To solve practical problems and deal with a variety of concrete variables • To work well under pressure and handle multiple tasks at once GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all.

Engineering Supervisor

Enginnering Manager

Director of Engineering

PBX Agent
FT position $14.00 per hour SCOPE AND RANGE • To answer all incoming calls to the hotel(s) • To effectively handle all guest inquires and ensure guest requests are handled in a timely manner • To provide accurate hotel information DUTIES • To answer incoming calls in a warm, courteous, and articulate manner • To accurately work in Visual One, Excel, and Microsoft Word, as well as any other required programs, directed to you by the manager, supervisor, or director. • To be familiar with all promotions and marketing programs as well as all services provided at The Davenport Hotel • To take initiative to provide solutions to ensure organizational needs are met • To exemplify and promote professionalism and confidentiality in the workplace • To demonstrate ability to adjust priorities while ensuring timely completion of all assignments • To complete special projects, as required • To follow instructions and work independently while contributing to a team environment • To promote an environment of teamwork when working with other individuals and departments GENERAL • To possess excellent communication, administration, and leadership skills • To work well under time constraints and pressure • To sit for extended periods of time • To use a computer keyboard with sufficient speed and accuracy • To use a telephone for extended periods of time

Night Auditor
PT position $16.00 per hour SCOPE AND RANGE • To provide customer service to all patrons and guests of our hotel utilizing front office procedures and policies to ensure sufficient and effective service. • Account for and reconcile all revenues and labour and other statistics for day end procedures for the hotel. • To ensure department achieves hotel and departmental standards for legendary service. DUTIES • Answer telephone calls and connect them to their appropriate extensions. • Ensure that charges of the day have been properly posted to the appropriate guest folio or master account. • Maintain a clean workspace and replenish all materials for desk operations. • Ensure that all food and beverage outlets are balanced at day end. • To ensure that all front office charges and adjustment have been posted and balanced. • To follow audit checklist and prepare computers and reports for audit procedure. • Balance all transactions including payment of cash, credit, and other methods of payment. • Take requests for wake up calls and process them immediately. • Dispatch appropriate departments for necessary services, housekeeping, bell staff, engineering, and airport shuttle. • Assist in all front office duties if need arises. • Ability to communicate with associates and the public in a courteous and tactful manner. • To provide legendary service under pressure to guests or patrons that may be unhappy. • To perform work and assignments in an accurate manner. • To complete work and assignments on time. • To ensure that messages are acknowledged and calls are returned promptly. • Establish and maintain effective employee working relations both within the department and with other departments. • To perform any other reasonable duties as required by the hotel. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Front Desk Agent
3 FT positions $15.00 per hour SCOPE AND RANGE • To provide customer service to all patrons and guests of our hotel utilizing front office procedures and policies to ensure efficient and effective service. • To ensure department achieves hotel and departmental standards for legendary service. DUTIES • To have excellent customer service skills and interpersonal verbal and written communication skills. • To provide check in and out duties to all guest of the hotel. • To handle guest situations as they arise in a calm professional manner • To accurately sell and assign rooms to guests, while promoting hotel facilities and services. • Knowledge of basic accounting and ability to collect and maintain a cash bank according to policies. • Ability to communicate with associates and the public in a courteous and tactful manner. • To provide great service under pressure to guests or patrons that may be unhappy. • To maintain and clean workstations and all areas of the front office. • To complete work and assignments on time. • To ensure that all calls are answered promptly. • Establish and maintain effective employee working relations both within the department and with other departments. • To perform any other reasonable duties as required by the hotel. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Front Office Supervisor

Front Office Assistant Manager

Front Office Manager

Director of Front Office Services

Car Wash Attendant

Valet Cashier

Valet Lead Cashier

Hotel Driver

Bell / Door / Valet - Attendant
FT & PT Valet Attendant positions $14 per hour plus tips ($20-$25 on average actual wage) SCOPE AND RANGE • To provide parking assistance to all patrons and guests of our hotel following guest service procedures and policies to ensure efficient and effective service. • To ensure department achieves hotel and departmental standards for legendary service. DUTIES • To provide parking assistance and information to all guests of the hotel. • To walk and run for vehicles on and off the immediate facility. • To secure and drive all vehicles using care and caution. • To follow safety and security procedures when parking cars and handling guest vehicles. • To attend to cars in a timely manner, while promoting hotel facilities and services. • To share knowledge of surrounding area and events to provide guests with accurate information. • To maintain and clean front of house including Porte Cochere, valet cars and company vehicles. • To complete a log of activities you were involved in while on shift and of vehicles parked and attended to. • To perform any other reasonable duties as need arises. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • To ensure that all calls are answered promptly. • To provide great service under pressure to guests, even if they may be dissatisfied.

Bell / Door / Valet - Supervisor

Guest Services Assistant Manager

Guest Services Manager

Guest Services Director

Carpet Care Attendant

Overnight Marble/Floor Care Attendant

Overnight Spa Cleaning Attendant

Overnight Janitor

Overnight Linen Stocker

Public Space (Lobby) Attendant

Floor Attendant
PT position $14.50 per hour OBJECTIVES & RESPONSIBILITY • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To provide support for Room Attendants when they need assistance • To respond promptly to requests from supervisor and managers DUTIES • To always have on a clean and pressed uniform, hair neat, and shoes shined groomed • To be dressed, ready, and at your work area at your shift start time • To be able to use a radio to communicate and respond to work instructions and requests • To attend pre-shift (Housekeeping) meetings and announce actual departures with staff • To stock storage closets with clean linen on floors 3 through 14 • To restock supplies in room attendant’s closets with room amenities • To strip dirty linen, remove trash, and dirty glasses from rooms(make beds) • To take clean linen into check outs (king – 1 set sheets, 3 sets towels, 1 bath mat and for queen – 2 sets sheets, 3 sets towels, and 1 bath mat) • To respond to individual quests and employee needs in an appropriate and timely manner (10 minutes) • To empty trash and glass bin according to procedure, ensuring that items are properly separated-Recycle glass, paper, plastic bottles & aluminium cans • To vacuum each floor and stairways • To clean service area on each floor • To restock clean water glasses on each guest room floor • To ensure the cleanliness of the ice and pop machines on each floor • To keep hallways (walls and doors clean) and remove any and all marks • To perform other duties as requested by the supervisor or manager • Senior Houseman duties include working the graveyard shift. • To clean port entrance, polishing Marble floors. (only when schedule). • To be on constant alert for any room service dishes in corridors, spots on carpet (guest elevator area), and marks and spills – elevator tracks • To smile and say “Hello” to all guests and radiate a positive attitude

Room Attendant
FT & PT Positions $15.00 per hour DUTIES & RESPONSIBILITY • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To stock bags with supplies from the supply closet • To clean guest bathrooms according to standards including bathtubs, shower glass, floor, toilets, mirrors, sinks, walls, and light fixtures • To remove used towels and robes, and replace with clean ones • To replenish toiletries, soaps, toilet paper, tissue box, refill dispensers, etc. • To clean guest rooms according to standards, including stripping bed linens, removing garbage (such as old newspapers, trash, used beverage containers, glasses, making the bed with fresh linen, dusting, vacuuming, straightening furniture and bedside, lamps, glass top table, etc. and remove any room service trays (RECYCLE –paper, glass, plastic bottles & cans) • To understand and practice the safe and proper use and operation of all housekeeping equipment and supplies. • To respond to individual guest’s and employee’s needs in an appropriate and timely manner • To perform other duties as requested in a manner that ensure your safety and that of others • To read, understand, and practice hotel policies as outlined in the Employee Handbook • To smile and say hello to every guest, radiate a positive attitude, use the guest’s name at least three times if possible and remember it is your responsibility to be dressed and at your work station when your shift starts • If you are on call, you must call in • When calling in sick, speak to a manager two hours before your shift starts. PHYSICAL REQUIREMENTS • To be able to walk and stand for up to 8 hours and push/pull a bag weighing 100 lbs • To be able to push/pull a vacuum, squat/kneel/bend/stoop while making beds, cleaning tub/floors/toilet/dusting/cleaning walls • To be able to handle motions that include twisting/turning, manual dexterity to grasp and handle items and able to lift up to 20lbs • To include reaching while cleaning and when removing supplies from shelves • To be able to take directions, respond to basic guest requests

Quality Assurance Inspector

Department Supervisor/Team Leader

Receiving Agent (loading dock)

Receiving Agent Lead (loading dock)

Security Officer Overnight
FT position (36-40 hours per week), $15.50 per hour SCOPE AND RANGE • To be Responsible for the safeguarding of hotel property, assets, guests, visitors and employees. • To ensure department achieves hotel and departmental standards for legendary service. Job Requirements / Qualifications • Must be at least 21 years of age • Must be able to read, write, speak, and understand the English language. • Requires excellent communication skills both verbal and written • Must meet professional grooming standards • Must possess strong computer skills • Requires strong organizational skills • Must be able to work independently • Excellent people skills • Meet/exceed customer expectations • Must be able to obtain and maintain CPR and first aid certification • Keep confidential information • Must be high school graduate or equivalent • Must be willing to work a variety of day/night and weekend shifts. In addition, attendance at all scheduled training sessions and meetings is required. • Must be able to be on your feet for long period of times. • Must be able to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis. This job description / qualifications is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. PRIMARY DUTY • To respond to calls; assist guests and employees with respect to safety, security and hotel operations • To initiate investigations, write incident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with the involved person(s), documenting all contacts • To maintain accurate records while performing basic office duties including but not limited to camera monitoring, shift activity log and other administrative duties as set by the director • To communicate professionally with guests and team members and keep confidential information • To participate in total risk control effort of hotel. • To handle emergency situations in a calm, professional manner. General • To comply with the Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Security Officer
FT position $15.00 per hour SCOPE AND RANGE • To be Responsible for the safeguarding of hotel property, assets, guests, visitors and employees. • To ensure department achieves hotel and departmental standards for legendary service. Job Requirements / Qualifications • Must be at least 21 years of age • Must be able to read, write, speak, and understand the English language. • Requires excellent communication skills both verbal and written • Must meet professional grooming standards • Must possess strong computer skills • Requires strong organizational skills • Must be able to work independently • Excellent people skills • Meet/exceed customer expectations • Must be able to obtain and maintain CPR and first aid certification • Keep confidential information • Must be high school graduate or equivalent • Must be willing to work a variety of day/night and weekend shifts. In addition, attendance at all scheduled training sessions and meetings is required. • Must be able to be on your feet for long period of times. • Must be able to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis. This job description / qualifications is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. PRIMARY DUTY • To respond to calls; assist guests and employees with respect to safety, security and hotel operations • To initiate investigations, write incident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with the involved person(s), documenting all contacts • To maintain accurate records while performing basic office duties including but not limited to camera monitoring, shift activity log and other administrative duties as set by the director • To communicate professionally with guests and team members and keep confidential information • To participate in total risk control effort of hotel. • To handle emergency situations in a calm, professional manner. General • To comply with the Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Security Lead/Supervisor

Security Night Manager (Manager on Duty Overnight)

Security Manager

Director of Security & Loss Prevention

Human Resources Intern (seasonal)

Human Resources Coordinator

Human Resources Manager

Director of Human Resources

Catering Wedding Intern (seasonal)

Reservation Sales Specialist (hotel reservations)

Rooms Controller Coordinator

Group Housing Coordinator

Group Housing & Reservations Supervisor

Sales Coordinator

Catering Coordinator

Executive Assistant/Reception

Meetings Express Manager

Wedding and Social Events Manager
FT Salaried Exempt position salary DOE SCOPE AND RANGE • To book all weddings, social events and fundraisers for The Davenport Hotels. • To set up and manage room blocks for all related groups. • To uncover and produce increased sales in our Wedding and Special Events Department. • To successfully detail, service and coordinate wedding ceremonies, receptions, and all social catering events to the satisfaction of the client and The Davenport Hotel management team • To administratively support the wedding and special event department through every detail of the event from start to finish. DUTIES • Respond to telephone, email and CI inquiries for above market, to check availability and quote pricing. • Meet and continuously communicate via phone and email with clients to book their event and/or group rooms; includes but is not limited to touring prospective clients through event spaces, preparing proposals and contracts, working with groups to meet their budget needs, negotiating special pricing and custom menus, maintaining relations with guest throughout entire planning process, and working to rebook groups for return business whenever possible. • Confirm booked business by collecting signed contracts and deposits. • Work closely with Special Events Service Manager to communicate clients’ expectations and any negotiated concessions. • Manage room blocks. • Plan, setup and attend Bridal Fairs in local market (2-3 per year, weekends). • Coordinate and direct on-site Wedding Tastings (two per year, on a Sunday). • Work with Director of Marketing on occasional wedding promotions. • Meet and continuously communicate via phone and email with clients to coordinate details for all groups booked through the wedding department; includes but is not limited to initial confirmation of contracted agenda, management of group room block or rate quote, development of food and beverage program, audio visual requirements, event location set up requirements, specialty items (linens, entertainment, flowers, etc.), agenda, billing, and budget for the group and hotel. (similar to a convention services manager) • Coordination of the processional, ceremony and recessional line up and music order will be required for all ceremonies. • Generate banquet event orders, room diagrams and banquet checks for customer review, signature and distribution throughout appropriate hotel departments to communicate arrangements within the hotel and to ensure the success of each program. • Ensure system’s profiles are up-to-date for catering revenues booked and forecasted. • To be able to handle all details on wedding or social events from beginning to end and be able to handle all meetings for these events as well • Required to attend, service and supervise all events as booked or scheduled by the Wedding & Special Events Sales Manager • To answer telephone inquires about space availability for the hotel’s meeting space and locations in the absence of the Wedding & Special Events Sales Manager • Referral of vendors to include ministers, photographers, entertainment, florists, cake designers, additional equipment needs, etc. • Skills must include: o Knowledge of computers o CI TY system or similar event and data based computer systems for hotels o Typing ability o Telephone experience o Ability to communicate and listen well o Patience, professionalism, and strong organizational skills, as well as attention to detail o Consistency, salesmanship, and ability to work as a team o Ability to multi task and problem solve in stressful situations GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. WORK SCHEDULE • Office hours are Tuesday through Saturday 8:00AM – 5:00PM. Office hours must be flexible for the occasional bridal fair and wedding tasting (4-5 per year, weekends), and other possible networking opportunities that may occur after hours.