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Careers at Davenport Hotels


Davenport Hotels invites you to discover rewarding career opportunities. If you have a passion for service, a strong work ethic and a desire for excellence in your career, please apply. You’ll find competitive salaries, benefits, an exceptional work environment and a company that is committed to your continued success.

Below, please find a listing of ALL positions at Davenport Hotels. Employment opportunities that are available now are noted with a “Currently Hiring” tag, but we encourage you to submit an application for any job you are interested in as openings may happen at any time.

Receiving/Loading Dock - Clerk

Receiving/Loading Dock - Lead

Accounting - Clerk (Cash Handling, Guest Services)

Accounting - Lead (Payroll, Accts Rec, Accts Pay)

Accounting - Supervisor

HR - Coordinator

Executive Assistant

Retail Sales Agent Davenport Home Stores

Retail Supervisor Davenport Home Stores

Retail Assistant Manager Davenport Home Stores

Retail Manager Davenport Home Stores

Steward/Dishwasher
FT & PT positions $14.50 per hour Scope and Range • To keep the kitchen clean and safe • To maintain all areas of production organized and clean • To eliminate breakage of dishware and proper handling of equipment • To achieve hotel and departmental sanitation standards • To maintain a professional, upbeat, positive attitude and friendly demeanour DUTIES • To maintain dishwashing area clean and organized at all times • To be responsible for securing, inventorying, and maintaining of all assets of the Banquet Department Kitchen o Tables, chairs, staging, props and all related standards o China, glassware, silverware, and all service utensils o Chafers, warmers, urns, and all equipment o All banquet linens, including rentals • To help control cost and wastage by following proper procedures and standards • To maintain the work area and kitchen clean, organized, and all floors clean from debris at all times in order to ensure safety for co-workers, and provide high standards of sanitation • To coordinate cleaning and special projects with the chefs • To help keep all areas of production clean and organized at all times • To communicate with the chef regarding supplies in order to provide the tools that are needed to do the job everyday • To help keep all walk ins clean and organized • To help keep the break room clean and stock every day for our employees • To help assist in gathering any equipment needed for any events • To assist in directing all floor operations during events o Picking up dirty dishes and providing clean ones as well o Assist the chef during the events if needed General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others

Lead Steward/Dishwasher

Prep Cook

Cook
FT & PT Positions $15 - $16 per hour plus tips Scope and Range • To prepare and provide exceptional cuisine to all guests • To serve guests in a manner that is professional, upbeat, comfortable & pleasing • To achieve hotel and departmental standards for legendary service DUTIES • To ensure all food prepared meets the hotel’s standards • To be familiar with, trained and flexible to work all stations • To organize and achieve all production tasks on a daily basis • To assist the leads with any special projects • To help keep the kitchen clean and organized • To provide assistance to the other staff when needed • To be familiar with and knowledgeable of all menu items • To set and breakdown banquet events in the hotel • Assist on breaking down the events and that food is placed where it belongs General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To work in a manner that ensures your own safety and the safety of others • To be flexible to carry out other duties as requested by other associates or managers

Lead Cook

Sous Chef

Kitchen Manager/Chef
FT Salaried Exempt position salary DOE Scope and Range • To direct the production of all food & provide exceptional cuisine to all guests in the restaurants • To achieve hotel and departmental standards for legendary service • To run the kitchen in a productive, effective & efficient manner DUTIES • To direct daily operations while achieving the high standards • To coach, train, develop and lead staff to succeed • To introduce and establish new menu items successfully • To produce a high level of consistency in food/menu items • To effectively staff and schedule based on the needs of the hotel/restaurants • To timely post schedules based on established Company standard (currently no later than Wednesday) • To be involved with the selection, training, and development of staff • To establish an effective training program o To be directly involved in training o To include written training manuals by department • To effectively coach and counsel subordinates and ensure timely documentation • To effectively achieve budgeted labor cost • To effectively achieve budgeted food cost • To achieve all kitchen goals that are set for the department • Food Production: o Check all food before serving guests to ensure the proper proportions & temperatures are met o To personally expedite all food orders and ensure timeliness of preparation o To check all food (“Touch every plate”) to ensure proper presentation & appearance are met • To ensure sous chefs are on the line executing and leading the production • To effectively order food products that meet all established standards • To direct and supervise subordinates and maximize the productivity of each member of the team • To complete and report monthly inventories • To maintain a highly safe and sanitary work environment and effectively meet standards established by the Health Department and other regulating agencies • To demonstrate the ability to work effectively with subordinates, peers, supervisors and guests in a manner that creates a positive and motivational environment • To communicated effectively in a positive and professional manner • To effectively take direction from hotel owners, general manger & executive committee • To assist on any special projects assigned General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others • To be flexible to carry out other duties as requested by other associates or managers

Expeditor
PT position $13.69 per hour plus tips ($18-$22 average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items, specials, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Check all food before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Review all food orders for accuracy prior to service of guest tables and to-go orders • Be able to operate the “Aloha” system effectively • Review and manage Aloha Take-Out, for to-go orders, in room delivery and takeout orders • Prepare orders with appropriate utensils and packaging. Ensure condiments and necessary flatware is provided, and packaging is neat and appropriate for guests’ review. • Be accurate in cash handling per the standards of the hotel • Ensure proper timing and presentation of guest room amenities • Ensure guest requests are met and service expectations are exceeded • Complete all assigned “side work” for the expeditor station, and prepare station for next shift. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Bar Back
PT position $13.69 per hour plus tips ($23 - $26 average actual wage)

Restaurant Bartender
PT position $13.69 per hour plus tips ($26 - $38 on average actual wage)

Restaurant Barista
2 PT positions $13.69 per hour plus tips ($18-$22 on average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items • Be prepared to explain to guests the ingredients of each beverage • Be able to operate the “Aloha” system effectively • Follow proper cash handling procedures • Be accurate in taking guests’ orders and expediting them • Establish positive guest relations • Check all beverages before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Ensure proper timing of beverage service • Ensure guest requests are met and service expectations are exceeded • Complete all assigned “side work” GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Back Server (Busser)
PT position $13.69 per hour plus tips ($18 - $22 on average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items, specials, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Set each table accurately with the appropriate settings, per the standards of the restaurant • Establish guest contact • Check all food before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Maintain table or section, keeping tables “bussed” and area clean • Complete all assigned “side work” GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Server
PT position $13.69 per hour plus tips ($22 - $33 on average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items, specials, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Be able to operate the “Aloha” system effectively • Be accurate in taking guests’ orders and placing orders with the kitchen • Ensure proper timing and presentation of all food and beverage items. • Check all food before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Ensure guest requests are met and service expectations are exceeded • Follow proper cash handling procedures. • Complete all assigned “side work” GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Host

Restaurant Supervisor
FT position $16 - $17 per hour Summary Supervises and coordinates activities of employees engaged in serving food in the Safari Room and in maintaining cleanliness of food service areas and equipment by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Trains workers in performance of duties. • Assigns and coordinates work of employees to promote efficiency of operations. • Supervises serving of meals. • Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met. • Keeps records such as amount and cost of meals served and hours worked by employees. • Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met. • Prepares work schedules and evaluates work performance of employees. • Directs preparation of foods and beverages. • Establishes food checking and cashiering stations to support activities such as dining rooms, bars, clubs, and social functions. • Observes food checking, billing, and cashiering activities; counts cash; and reconciles charge sales and cash receipts with total sales to verify accuracy of transactions. • Compiles reports, such as cash receipts, guest bill charges, and sales for accounting and management purposes, or supervises clerical workers preparing reports. • Determines work procedures, prepares work schedules, and expedites workflow. • Studies and standardizes procedures to improve efficiency of subordinates. • Adjusts errors and complaints. Supervisory Responsibilities Directly supervises 20 employees in the Safari Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Education and/or Experience Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Restaurant Assistant Manager
FT Salaried Exempt position salary DOE Scope and Range • To provide exceptional service to all guests • To serve guests in a manner that is professional, upbeat, comfortable, and pleasing • To achieve hotel and departmental standards for legendary service DUTIES • To be familiar with and knowledgeable of all menu items, wines, and other beverages • To direct daily operations of all Food & Beverage Outlets, achieving the highest possible standards of service o Involved in staff scheduling and planning of each week o Coordinate and communicate with all related hotel departments to ensure a successful event • To be responsible for securing, inventorying, and maintaining of all assets of the Food & Beverage Department o Tables, chairs, and all related furniture o China, glassware, silverware, and all service utensils o All linens • To be responsible for control, inventory, and servicing of all liquor and beverages • To be involved with the selection, training, and administration of Service Staff o Establishing all procedures and standards of the Banquet Services o Supervision and enforcement of department and hotel policies, including performance evaluations and disciplinary procedures • To direct all floor operations during meal periods o Check all food before serving guests to ensure the proper proportions, temperature and appearance are met o Ensure proper service to every guest o Presentation and collection of payment of from client General • To comply with and enforce The Davenport Hotel’s and Marriott’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others • To be flexible to carry out other duties as requested by other associates or managers

Restaurant Manager
FT Salaried Exempt position salary DOE Scope and Range • To direct the operations of the Restaurant & Bar, Room Service, Espresso Bar, and its staff with a specific emphasis on flow and efficiency of service • To ensure the hotel achieves standards for legendary service DUTIES • To manage and direct the Restaurant & Bar, Room Service, and Espresso Bar departments of the hotel • To display strong organizational and leadership skills • To ensure profitability in the areas of revenue responsibility • To know the competition and keeping current with industry trends • To be knowledgeable of & achieve budgeted financial goals with an emphasis on driving revenues, managing expenses and producing profitable results • To lead, mentor and develop staff in their areas of responsibility • To maintain fair wage and salary administration in the department in accordance with Company policy • To select, hire, and schedule employees to fairly and efficiently meet the needs of the department • To ensure all employees are properly inducted, oriented, and trained into the department and their job • To effectively train & develop self & all staff members in accordance with our high expectations and excellence in service • To develop and effectively implement “five-star service” procedures and programs • To maintain the high levels of housekeeping standards of all space • To maximize the productivity of employees • To investigate and communicate all guest complaints in a timely and effective manner • To operate in compliance with all local, state and federal laws and government regulations to ensure a legal and harassment-free workplace • To perform special projects as requested • To maintain a high level of professional appearance, demeanour, ethics and image • To communicate effectively with staff and upper management • To conduct and/or attend monthly departmental meetings • To direct and coordinate the activities of all assigned staff • To create a positive environment and maintain positive employee relations • To ensure that all assigned staff receive their Performance Reviews on time • To work flexible shifts as needed to ensure proper coverage during busy times • To maintain proper staffing levels during various occupancy swings • Direct administrative tasks for scheduling, payroll, and purchase orders to ensure accuracy and timeliness of information communicated • To ensure supplies are maintained at an appropriate par level so we do not run out of anything • To maintain effective and working relationships with fellow managers and staff throughout the hotel • To maintain proper liquor, food and inventory controls General • To comply with and enforce The Davenport Hotel’s and Marriott’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others

Spa Salon Stylist

Spa Massage Therapist

Spa Manicurist
PT position $12.50 per hour plus commission & tips ($27 - $30 on average actual wage) SCOPE AND RANGE • To administer professional and exceptional nail treatments to clients. • To provide a seamless experience for all spa guests. DUTIES • Performs nail care treatments including: a) Polish removal and applications b) Cuticle maintenance c) Trimming and cleaning nails d) Exfoliating skin on feet and hands e) Light massage of feet and hands f) Paraffin wax treatments g) Gel and French polish applications • Upholds the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures • Ensure clients feel welcome when they arrive for their appointments • Maintain spa appearance and cleanliness • Stock and maintain nail carts and supplies • Promote and up-sell products and services • Ensure that a high standard of service is maintained throughout the spa • Assists Spa in activities such as staff meetings, promotions, and housekeeping duties • Arrives thirty (30) minutes prior to first scheduled appointments • Maintains a clean and organized work area • Assist in all areas of spa operation as requested by management REQUIREMENTS • Provide and maintain appropriate certification and licensure • Previous experience working as a nail technician • Possess excellent communication skills • To enjoy a team environment with frequent interactions with co-workers • Be proficient in various nail care treatment techniques • Have the ability to provide legible communication • Have knowledge of physiology • Be familiar with standard concepts, practices, and procedures PHYSICAL DEMANDS: • Required to talk or hear • Required to stand, walk, sit • Required to use hands to finger, handle, or feel objects, tools, or controls • Required to reach with hands and arms • Required to climb or balance • Required to stoop, kneel, crouch or crawl • Required to regularly lift and/or move up to fifty (50) pounds • Required to see, specific vision required include close vision, distance vision, color acuity, peripheral vision, depth perception and the ability to adjust focus GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all

Spa Sales Agent /Spa Concierge
PT position $15.00 per hour plus incentive SCOPE AND RANGE • To greet guests, answer phone calls, assist guests with questions regarding spa services and products, book all appointments, check the guest into the computer system and charge for services performed • To work with guests and visitors to ensure satisfaction • To take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful. DUTIES • Properly open and close spa each day according to Standard Operating Procedures • Accurately book, change and cancel spa appointments • Acknowledge and greet everyone who enters and leaves spa facilities • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation • Utilize spa computers with skill and proficiency • Maintain a Spa Desk Bank • Answer the phone promptly and use the guest’s name throughout the phone conversation • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available • Maintain eye contact when addressing external and internal guests • Handle guests’ questions and concerns professionally and courteously • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction • Maintain a clean; safe, fully stocked and well organized work area • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time • Maintain a positive attitude and contribute toward a quality work environment • Regularly attend, participate in and support training and staff meetings for the spa • Assist in all areas of spa operation as requested by management • Communicate to management any and all occurrences involving staff or guests in the spa that require attention REQUIREMENTS • High school diploma or equivalent. • Minimum of 2 years experience customer service environment • Computer competency to include- excel, word, POS • Prior retail experience preferred • Experience working in a Private Resort setting helpful • Time management skills required • Needs to have an upbeat enthusiastic personality • Must be detail-oriented and have ability to multi-task • Ability to be efficient and productive in a fast-paced environment • Must have enthusiasm and possess excellent customer service skills • Must possess basic math and money handling skills • Enjoy working with people and possess a friendly and outgoing personality • Excellent communication, listening and computer skills • Must be a team player • Must be efficient and organized PHYSICAL DEMANDS: • Ability to speak and hear • Close and distance vision • Identify and distinguish colors • Frequent sitting with some walking and standing • Ability to lift 5 lbs • Occasionally lifts/carries up to 15 lbs • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills • Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all

Spa Supervisor Davenport Spa & Salon

Spa Assistant Manager Davenport Spa & Salon

Spa Manager Davenport Spa & Salon

Spa Director Davenport Spa & Salon

Banquet Audio visual Agent

Banquet Porter (event setup)
4 seasonal positions $14.50 per hour Sets, breakdown, and service all meeting and banquet rooms in the hotel banquet and catering department by performing the following duties. SCOPE AND RANGE • Provide exceptional service to all guests. • Set all rooms according to the Banquet Event Order contract and to the banquet and catering standards. • Breaks down all banquet and catering rooms and maintains them according to hotel cleanliness and operational standards • Maintains all storage areas, backroom, service hallways and banquet service areas to hotels cleanliness and maintenance standards. • Achieves hotel and departmental standards for legendary service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Be familiar with and knowledgeable of all meeting room sets and standards to achieve superior room functionality. • Be familiar and knowledgeable about room cleanliness and room condition standards and strive to maintain the meeting/banquet room integrity. • Be able to set-up banquet function per standards and specification set by Catering & Conference Services. o Set meeting/banquet rooms to standard in agreed upon time. o Report equipment and room maintenance issues immediately so that meeting and banquet areas are continually in good repair. o Breakdown meeting and banquet rooms and return equipment in appropriate areas and maintain those areas in a clean and well organized manner. o At the completion of the shift ensure that all service areas and swept and mopped as need. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies : Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GENERAL To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Liquor card and Food handlers card. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Banquet Porter Supervisor (event setup)
2 seasonal positions $18.50 per hour

Barback

Host/Attendant/Coat Check

Server/Bartender
6 seasonal positions $18.50 per hour SUMMARY Serves meals to guests in the hotel banquet rooms by performing the following duties. SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Be familiar with and knowledgeable of all menu items, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Be able to set-up banquet function per standards and specification set by Catering & Conference Services. o Service food, beverage and maintain timing as designated by event agenda. o Establish guest contact and host tables or section assigned. o Maintain table or section, keeping tables “bussed” & area clean • Check all food before serving guests to ensure the proper proportions, temperature and presentation are met o At the completion of the event clear tables and clean section SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies : Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GENERAL To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Liquor card and Food handlers card. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Supervisor/Captain

Banquet Assistant Manager

Banquet Manager

Director of Banquets (all Hotels)

Maintenance Engineer

Building Engineer Overnight

Building Engineer
FT position $16-$19.50 per hour SCOPE AND RANGE • To provide mechanical/maintenance support to the Hotel, its staff, and tenants • To achieve hotel and departmental standards for legendary service • Certifications and licensing of major hotel equipment as approved by Executive Committee DUTIES • To complete daily chores in a timely and efficient manner • To coordinate any engineering projects between hotel management and the engineering staff • To meet with subcontractors, receive bids, schedule projects with subcontractors to assure timely completion, and minimum impact of hotel guests or operations of hotel • To receive pricing on parts, acquiring the best pricing, ordering parts and materials to complete projects • To monitor various building control systems such as boilers, chiller, HVAC, fire system, elevators, etc. and inform supervisor of any problems related to the operation of the building • To inspect engineering staffs projects for proper installation and timely completion of projects • To complete employee schedules, time off requests, employee evaluations • To interview potential associates and maintain employment files • To participate and support hotel training programs including but not limited to: OSHA, safety, educational and employment enhancement programs to assure the continual development of hotel associates • To perform excellent communication skills throughout all functions of the job i.e., guests, department managers, and fellow associate • To respond to and enforce engineering, maintenance and building safety concerns • To perform and oversee preventative maintenance projects • To maintain departmental compliance with hotel maintenance procedures and Marriott Standards • To effectively and professionally handles guest related concerns • To maintain the guest rooms, public space, and back of the hotel areas in good repair by performing tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well maintained hotel • To solve practical problems and deal with a variety of concrete variables • To work well under pressure and handle multiple tasks at once GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all.

Engineering Supervisor

Enginnering Manager

Director of Engineering

PBX Agent
FT position $14.00 per hour SCOPE AND RANGE • To answer all incoming calls to the hotel(s) • To effectively handle all guest inquires and ensure guest requests are handled in a timely manner • To provide accurate hotel information DUTIES • To answer incoming calls in a warm, courteous, and articulate manner • To accurately work in Visual One, Excel, and Microsoft Word, as well as any other required programs, directed to you by the manager, supervisor, or director. • To be familiar with all promotions and marketing programs as well as all services provided at The Davenport Hotel • To take initiative to provide solutions to ensure organizational needs are met • To exemplify and promote professionalism and confidentiality in the workplace • To demonstrate ability to adjust priorities while ensuring timely completion of all assignments • To complete special projects, as required • To follow instructions and work independently while contributing to a team environment • To promote an environment of teamwork when working with other individuals and departments GENERAL • To possess excellent communication, administration, and leadership skills • To work well under time constraints and pressure • To sit for extended periods of time • To use a computer keyboard with sufficient speed and accuracy • To use a telephone for extended periods of time

Night Auditor
PT position $16.00 per hour SCOPE AND RANGE • To provide customer service to all patrons and guests of our hotel utilizing front office procedures and policies to ensure sufficient and effective service. • Account for and reconcile all revenues and labour and other statistics for day end procedures for the hotel. • To ensure department achieves hotel and departmental standards for legendary service. DUTIES • Answer telephone calls and connect them to their appropriate extensions. • Ensure that charges of the day have been properly posted to the appropriate guest folio or master account. • Maintain a clean workspace and replenish all materials for desk operations. • Ensure that all food and beverage outlets are balanced at day end. • To ensure that all front office charges and adjustment have been posted and balanced. • To follow audit checklist and prepare computers and reports for audit procedure. • Balance all transactions including payment of cash, credit, and other methods of payment. • Take requests for wake up calls and process them immediately. • Dispatch appropriate departments for necessary services, housekeeping, bell staff, engineering, and airport shuttle. • Assist in all front office duties if need arises. • Ability to communicate with associates and the public in a courteous and tactful manner. • To provide legendary service under pressure to guests or patrons that may be unhappy. • To perform work and assignments in an accurate manner. • To complete work and assignments on time. • To ensure that messages are acknowledged and calls are returned promptly. • Establish and maintain effective employee working relations both within the department and with other departments. • To perform any other reasonable duties as required by the hotel. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Front Desk Agent
3 FT positions $15.00 per hour SCOPE AND RANGE • To provide customer service to all patrons and guests of our hotel utilizing front office procedures and policies to ensure efficient and effective service. • To ensure department achieves hotel and departmental standards for legendary service. DUTIES • To have excellent customer service skills and interpersonal verbal and written communication skills. • To provide check in and out duties to all guest of the hotel. • To handle guest situations as they arise in a calm professional manner • To accurately sell and assign rooms to guests, while promoting hotel facilities and services. • Knowledge of basic accounting and ability to collect and maintain a cash bank according to policies. • Ability to communicate with associates and the public in a courteous and tactful manner. • To provide great service under pressure to guests or patrons that may be unhappy. • To maintain and clean workstations and all areas of the front office. • To complete work and assignments on time. • To ensure that all calls are answered promptly. • Establish and maintain effective employee working relations both within the department and with other departments. • To perform any other reasonable duties as required by the hotel. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Front Office Supervisor

Front Office Assistant Manager

Front Office Manager

Director of Front Office Services

Car Wash Attendant

Valet Cashier

Valet Lead Cashier

Hotel Driver

Bell / Door / Valet - Attendant
FT position $14.00 per hour plus tips ($16 - $18 average actual wage) SCOPE AND RANGE • To provide luggage assistance and “rooming service” to all guests of our hotel following guest service procedures and policies to ensure efficient and effective service. • To ensure department achieves hotel and departmental standards for legendary service. DUTIES • To provide luggage assistance and information to all guests of the hotel. • To follow safety and security procedures when handling guest luggage and packages. • To follow “rooming” standards while promoting hotel facilities and services. • To provide knowledge of surrounding area and events to all guests. • To maintain and clean front of house including bell closet, public spaces, and bell stand. • To complete a log of activities you were involved in while on shift and of packages or luggage that was handled. • To perform any other reasonable duties as need arises within any department of hotel. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • To ensure all calls are answered promptly.

Bell / Door / Valet - Supervisor

Guest Services Assistant Manager

Guest Services Manager

Guest Services Director

Carpet Care Attendant

Overnight Marble/Floor Care Attendant

Overnight Spa Cleaning Attendant

Overnight Janitor

Overnight Linen Stocker

Public Space (Lobby) Attendant

Floor Attendant
PT position $14.50 per hour OBJECTIVES & RESPONSIBILITY • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To provide support for Room Attendants when they need assistance • To respond promptly to requests from supervisor and managers DUTIES • To always have on a clean and pressed uniform, hair neat, and shoes shined groomed • To be dressed, ready, and at your work area at your shift start time • To be able to use a radio to communicate and respond to work instructions and requests • To attend pre-shift (Housekeeping) meetings and announce actual departures with staff • To stock storage closets with clean linen on floors 3 through 14 • To restock supplies in room attendant’s closets with room amenities • To strip dirty linen, remove trash, and dirty glasses from rooms(make beds) • To take clean linen into check outs (king – 1 set sheets, 3 sets towels, 1 bath mat and for queen – 2 sets sheets, 3 sets towels, and 1 bath mat) • To respond to individual quests and employee needs in an appropriate and timely manner (10 minutes) • To empty trash and glass bin according to procedure, ensuring that items are properly separated-Recycle glass, paper, plastic bottles & aluminium cans • To vacuum each floor and stairways • To clean service area on each floor • To restock clean water glasses on each guest room floor • To ensure the cleanliness of the ice and pop machines on each floor • To keep hallways (walls and doors clean) and remove any and all marks • To perform other duties as requested by the supervisor or manager • Senior Houseman duties include working the graveyard shift. • To clean port entrance, polishing Marble floors. (only when schedule). • To be on constant alert for any room service dishes in corridors, spots on carpet (guest elevator area), and marks and spills – elevator tracks • To smile and say “Hello” to all guests and radiate a positive attitude

Room Attendant
FT & PT Positions $15.00 per hour DUTIES & RESPONSIBILITY • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To stock bags with supplies from the supply closet • To clean guest bathrooms according to standards including bathtubs, shower glass, floor, toilets, mirrors, sinks, walls, and light fixtures • To remove used towels and robes, and replace with clean ones • To replenish toiletries, soaps, toilet paper, tissue box, refill dispensers, etc. • To clean guest rooms according to standards, including stripping bed linens, removing garbage (such as old newspapers, trash, used beverage containers, glasses, making the bed with fresh linen, dusting, vacuuming, straightening furniture and bedside, lamps, glass top table, etc. and remove any room service trays (RECYCLE –paper, glass, plastic bottles & cans) • To understand and practice the safe and proper use and operation of all housekeeping equipment and supplies. • To respond to individual guest’s and employee’s needs in an appropriate and timely manner • To perform other duties as requested in a manner that ensure your safety and that of others • To read, understand, and practice hotel policies as outlined in the Employee Handbook • To smile and say hello to every guest, radiate a positive attitude, use the guest’s name at least three times if possible and remember it is your responsibility to be dressed and at your work station when your shift starts • If you are on call, you must call in • When calling in sick, speak to a manager two hours before your shift starts. PHYSICAL REQUIREMENTS • To be able to walk and stand for up to 8 hours and push/pull a bag weighing 100 lbs • To be able to push/pull a vacuum, squat/kneel/bend/stoop while making beds, cleaning tub/floors/toilet/dusting/cleaning walls • To be able to handle motions that include twisting/turning, manual dexterity to grasp and handle items and able to lift up to 20lbs • To include reaching while cleaning and when removing supplies from shelves • To be able to take directions, respond to basic guest requests

Quality Assurance Inspector

Department Supervisor/Team Leader

Receiving Agent (loading dock)

Receiving Agent Lead (loading dock)

Security Officer Overnight
FT position (36-40 hours per week), $15.50 per hour SCOPE AND RANGE • To be Responsible for the safeguarding of hotel property, assets, guests, visitors and employees. • To ensure department achieves hotel and departmental standards for legendary service. Job Requirements / Qualifications • Must be at least 21 years of age • Must be able to read, write, speak, and understand the English language. • Requires excellent communication skills both verbal and written • Must meet professional grooming standards • Must possess strong computer skills • Requires strong organizational skills • Must be able to work independently • Excellent people skills • Meet/exceed customer expectations • Must be able to obtain and maintain CPR and first aid certification • Keep confidential information • Must be high school graduate or equivalent • Must be willing to work a variety of day/night and weekend shifts. In addition, attendance at all scheduled training sessions and meetings is required. • Must be able to be on your feet for long period of times. • Must be able to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis. This job description / qualifications is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. PRIMARY DUTY • To respond to calls; assist guests and employees with respect to safety, security and hotel operations • To initiate investigations, write incident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with the involved person(s), documenting all contacts • To maintain accurate records while performing basic office duties including but not limited to camera monitoring, shift activity log and other administrative duties as set by the director • To communicate professionally with guests and team members and keep confidential information • To participate in total risk control effort of hotel. • To handle emergency situations in a calm, professional manner. General • To comply with the Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Security Officer
FT position $15.00 per hour SCOPE AND RANGE • To be Responsible for the safeguarding of hotel property, assets, guests, visitors and employees. • To ensure department achieves hotel and departmental standards for legendary service. Job Requirements / Qualifications • Must be at least 21 years of age • Must be able to read, write, speak, and understand the English language. • Requires excellent communication skills both verbal and written • Must meet professional grooming standards • Must possess strong computer skills • Requires strong organizational skills • Must be able to work independently • Excellent people skills • Meet/exceed customer expectations • Must be able to obtain and maintain CPR and first aid certification • Keep confidential information • Must be high school graduate or equivalent • Must be willing to work a variety of day/night and weekend shifts. In addition, attendance at all scheduled training sessions and meetings is required. • Must be able to be on your feet for long period of times. • Must be able to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis. This job description / qualifications is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. PRIMARY DUTY • To respond to calls; assist guests and employees with respect to safety, security and hotel operations • To initiate investigations, write incident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with the involved person(s), documenting all contacts • To maintain accurate records while performing basic office duties including but not limited to camera monitoring, shift activity log and other administrative duties as set by the director • To communicate professionally with guests and team members and keep confidential information • To participate in total risk control effort of hotel. • To handle emergency situations in a calm, professional manner. General • To comply with the Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Security Lead/Supervisor

Security Night Manager (Manager on Duty Overnight)

Security Manager

Director of Security & Loss Prevention

Human Resources Intern (seasonal)

Human Resources Coordinator

Human Resources Manager

Director of Human Resources

Catering Wedding Intern (seasonal)

Reservation Sales Specialist (hotel reservations)

Rooms Controller Coordinator

Group Housing Coordinator

Group Housing & Reservations Supervisor

Sales Coordinator

Catering Coordinator

Executive Assistant/Reception

Meetings Express Manager

Catering Manager

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