Careers at Davenport Hotels


Davenport Hotels invites you to discover rewarding career opportunities. If you have a passion for service, a strong work ethic and a desire for excellence in your career, please apply. You’ll find competitive salaries, benefits, an exceptional work environment and a company that is committed to your continued success.

Below, please find a listing of ALL positions at Davenport Hotels. Employment opportunities that are available now are noted with a “Currently Hiring” tag, but we encourage you to submit an application for any job you are interested in as openings may happen at any time.

Director of Information Technology (IT)

Receiving/Loading Dock - Clerk *$250 Hiring Bonus!
*This position qualifies for $250 hiring bonus!* FT positions $15-$16 per hour SUMMARY To successfully account for and dispatch all incoming food and beverage goods and packages to various departments in the hotel, in a timely manner, while achieving hotel and departmental standards for legendary service. To perform the duties of picking up and delivering all items between hotels and from vendors. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • To pick up and deliver items between hotels and from vendors. • To check all Food and Beverage deliveries with accuracy to price and weight with invoice upon arrival and place in their proper locations. • To check for any discrepancies on invoice and/or product damage. • To ship out all guest lost and found and other items in a timely and cost effective manner. • To Work independently, with little or no supervision and able to multitask efficiently. • To be able to lift up to 50 pounds repetitively, 100 or more pounds occasionally. • To maintain all receipts and invoices for food and beverage deliveries and directs them to the Controller. • To operate and maintain all equipment, including a forklift and/or scissor lift, in a safe and correct manner. • To be available to perform other tasks upon request. • To be able to work well under pressure and meet multiple and competing deadlines. • The employee shall at all times demonstrate cooperative behavior. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Good Driver – Have a good driving record and be a safe and responsible driver. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity. Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines. Reports potentially unsafe conditions. Uses equipment and materials properly. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan. GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all. • To work in a manner that ensures your own safety of others. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Receiving/Loading Dock - Lead

Accounting - Accounts Receivable Billing Specialist

Accounting - Lead (Payroll, Accts Rec, Accts Pay)

Accounting - Supervisor

HR - Coordinator

Executive Assistant

Retail Sales Agent Davenport Home Stores

Retail Supervisor Davenport Home Stores

Retail Assistant Manager Davenport Home Stores

Retail Manager Davenport Home Stores

Steward/Dishwasher *$250 Hiring Bonus!
*This position qualifies for $250 hiring bonus!* FT & PT positions $14.50 per hour Scope and Range • To keep the kitchen clean and safe • To maintain all areas of production organized and clean • To eliminate breakage of dishware and proper handling of equipment • To achieve hotel and departmental sanitation standards • To maintain a professional, upbeat, positive attitude and friendly demeanour DUTIES • To maintain dishwashing area clean and organized at all times • To be responsible for securing, inventorying, and maintaining of all assets of the Banquet Department Kitchen o Tables, chairs, staging, props and all related standards o China, glassware, silverware, and all service utensils o Chafers, warmers, urns, and all equipment o All banquet linens, including rentals • To help control cost and wastage by following proper procedures and standards • To maintain the work area and kitchen clean, organized, and all floors clean from debris at all times in order to ensure safety for co-workers, and provide high standards of sanitation • To coordinate cleaning and special projects with the chefs • To help keep all areas of production clean and organized at all times • To communicate with the chef regarding supplies in order to provide the tools that are needed to do the job everyday • To help keep all walk ins clean and organized • To help keep the break room clean and stock every day for our employees • To help assist in gathering any equipment needed for any events • To assist in directing all floor operations during events o Picking up dirty dishes and providing clean ones as well o Assist the chef during the events if needed General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others

Lead Steward/Dishwasher

Pastry Cook *$250 hiring bonus!
* This position qualifies for $250 hiring bonus! * FT positions $15.00 per hour Summary Prepares and bakes cakes, cookies, pies, puddings, or desserts by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Measures and mixes ingredients to form dough or batter, using electric mixer or beats and stirs ingredients by hand. • Shapes dough for cookies, pies, and fancy pastries. • Places shaped dough portions in greased or floured pans and inserts them in oven. • Adjusts drafts or thermostatic controls to regulate oven temperatures. • Prepares and cooks ingredients for pie fillings, puddings, custards, or other desserts. • Pours filling into pie shells and tops filling with meringue or cream. • Mixes ingredients to make icings. • Decorates cakes and pastries. • Blends colors for icings and for shaped sugar ornaments and statuaries. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Innovation - Displays original thinking and creativity; Generates suggestions for improving work; Presents ideas and information in a manner that gets others' attention. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and taste or smell. The employee is occasionally required to walk and sit.

Cook *$250 Hiring Bonus!
* This position qualifies for $250 hiring bonus!* FT & PT Positions $15 - $16 per hour plus tips Scope and Range • To prepare and provide exceptional cuisine to all guests • To serve guests in a manner that is professional, upbeat, comfortable & pleasing • To achieve hotel and departmental standards for legendary service DUTIES • To ensure all food prepared meets the hotel’s standards • To be familiar with, trained and flexible to work all stations • To organize and achieve all production tasks on a daily basis • To assist the leads with any special projects • To help keep the kitchen clean and organized • To provide assistance to the other staff when needed • To be familiar with and knowledgeable of all menu items • To set and breakdown banquet events in the hotel • Assist on breaking down the events and that food is placed where it belongs General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To work in a manner that ensures your own safety and the safety of others • To be flexible to carry out other duties as requested by other associates or managers

Lead Pastry Cook *$250 Hiring Bonus!
*This position qualifies for $250 hiring bonus!* FT position $16.00 per hour Scope and Range • To prepare and provide exceptional cuisine to all guests • To serve guests in a manner that is professional, upbeat, comfortable, pleasing & professional • To achieve hotel and departmental standards for legendary service • Working knowledge in the preparation of cookies, mousses, breads, sauces and cakes • Experience with assembly and decoration of cakes, petit fours and plated desserts • Position requires strong organizational skills • Culinary school graduate preferred DUTIES • To ensure all food prepared meets the hotel’s standards • To be familiar with, trained and flexible to work all stations • To organize and achieve all production tasks on a daily basis • To assist the Chef with any special projects • To help keep the kitchen clean and organized • To provide assistance to the other staff when needed • To be familiar with and knowledgeable of all menu items • To set and breakdown banquet events in the hotel and “off premises” • Coordinate and communicate with all related hotel departments to ensure a successful event • To secure, inventory and maintain all assets of the Banquet department o China, glassware, silverware, and all service utensils o Chafers, warmers, urns, and all equipment • To help control food cost and labor percentage by following proper procedures • To check all food before serving guests to ensure the proper proportions, temperature, taste and appearance are met • Ensure that functions are running smooth and on time • Assist on breaking down the events and that food is placed where it belongs General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others • To be flexible to carry out other duties as requested by other associates or managers

Sous Chef
FT Salaried Exempt position salary DOE Scope and Range • To provide exceptional cuisine to all guests • To serve guests in a manner that is professional, upbeat, comfortable, and pleasing • To achieve hotel and departmental standards for legendary service • To run the kitchen in a productive and effective manner • To achieve all kitchen goals that are set for the department • To coach and develop our culinary staff to succeed • To assist on any special projects that have been assigned and achieved • To continue to improve the Kitchen with new cutting edge ideas DUTIES • To be familiar with and knowledgeable of all menu items • To direct daily operations of the Kitchen achieving the highest possible standards of service o Involved in staff scheduling and planning of each event o Coordinate and communicate with all related hotel departments to ensure a successful dining experience o Ordering of food product for all events and room service o Communicate and direct all culinary staff and stewards on the daily tasks of the day o To assist the Chef with any special projects that needs to be addressed o Develop prep sheets for each event’s time guidelines to ensure that events go on time • To be involved with the selection, training, and administration of the Kitchen staff o Establishing all procedures and standards of the Kitchen staff o Supervision and enforcement of department and hotel policies, including performance evaluations and disciplinary procedures o Keeping up with the changes of banquet events and communicating those changes with others o To ensure that the kitchen is functioning in a productive and effective manner o Help maintain high scores on our sanitation scores and banquet comments • Assist in directing all floor operations during dining hours o Check all food before serving guests to ensure the proper proportions, temperature and appearance are met o Ensure proper service to every guest o Communicate with staff to ensure that the event will run smooth o Be the support to the kitchen staff in order to ensure that events run on time and that all food looks good General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others • To be flexible to carry out other duties as requested by other associates or managers

Kitchen Manager/Chef

Expeditor
PT positions $13.69 per hour plus tips ($18-$22 on average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Prepare take-out orders for the restaurant, to include to-go pick up orders, curb-side pickup (locals) and to the room delivery (in house guests) • Help to expedite orders for the service staff for guests dining in the restaurants • Ensure orders have appropriate utensils, packaging, condiments and necessary flatware • Check all food before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Be familiar with and knowledgeable of all menu items, specials, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Review all food orders for accuracy prior to service of guest tables and to-go orders • Operate the “Aloha” system effectively • Be accurate in cash handling per the standards of the hotel • Ensure proper timing and presentation of guest room amenities • Ensure guest requests are met and service expectations are exceeded • Complete all assigned “side work” for the expeditor station, and prepare station for next shift. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Bar Back

Restaurant Bartender
PT position $13.69 per hour plus tips

Restaurant Barista
PT positions $13.69 per hour plus tips ($18-$22 on average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items • Be prepared to explain to guests the ingredients of each beverage • Be able to operate the “Aloha” system effectively • Follow proper cash handling procedures • Be accurate in taking guests’ orders and expediting them • Establish positive guest relations • Check all beverages before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Ensure proper timing of beverage service • Ensure guest requests are met and service expectations are exceeded • Complete all assigned “side work” GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Back Server (Busser)
PT positions $13.69 per hour plus tips ($18-$22 on average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items, specials, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Set each table accurately with the appropriate settings, per the standards of the restaurant • Establish guest contact • Check all food before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Maintain table or section, keeping tables “bussed” and area clean • Complete all assigned “side work” GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Server
2 PT positions $13.69 per hour plus tips ($22-$33 on average actual wage) SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. DUTIES • Be familiar with and knowledgeable of all menu items, specials, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Be able to operate the “Aloha” system effectively • Be accurate in taking guests’ orders and placing orders with the kitchen • Ensure proper timing and presentation of all food and beverage items. • Check all food before serving guests to ensure the proper proportions, garnishes, temperature and appearance are met • Ensure guest requests are met and service expectations are exceeded • Follow proper cash handling procedures. • Complete all assigned “side work” GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers

Restaurant Host

Restaurant Supervisor
PT position $16.00 per hour Summary Supervises and coordinates activities of employees engaged in serving food in the Restaurant and in maintaining cleanliness of food service areas and equipment by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Trains workers in performance of duties. • Assigns and coordinates work of employees to promote efficiency of operations. • Supervises serving of meals. • Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met. • Keeps records such as amount and cost of meals served and hours worked by employees. • Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met. • Prepares work schedules and evaluates work performance of employees. • Directs preparation of foods and beverages. • Establishes food checking and cashiering stations to support activities such as dining rooms, bars, clubs, and social functions. • Observes food checking, billing, and cashiering activities; counts cash; and reconciles charge sales and cash receipts with total sales to verify accuracy of transactions. • Compiles reports, such as cash receipts, guest bill charges, and sales for accounting and management purposes, or supervises clerical workers preparing reports. • Determines work procedures, prepares work schedules, and expedites workflow. • Studies and standardizes procedures to improve efficiency of subordinates. • Adjusts errors and complaints. Supervisory Responsibilities Directly supervises employees in the Restaurant. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Education and/or Experience Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Restaurant Assistant Manager
FT Salaried Exempt position salary DOE SCOPE AND RANGE • To achieve individual and team total catering revenue goals. • To achieve hotel and departmental standards for legendary service. DUTIES • Coordinate, upsell and detail all aspects of groups booked through the sales department for 25 or higher rooms per night; includes but is not limited to initial confirmation of contracted agenda, management of group room block, development of food and beverage program, event location, set up requirements, AV equipment, group transportation, special items (linens, entertainment, themed events, etc), billing, budget for group and hotel. • Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. • Generate banquet event orders and group resumes for customer review, signature and distribution throughout appropriate hotel departments to communicate arrangements within the hotel to ensure the success of each program. • Attention to multiple levels of data entry in CI TY to ensure proper communication to all operational departments including and up to final billing presentation to guests. • Coordinate and conduct pre and post-conference meetings when it is agreeable with client. • Anticipate and handle customer complaints and/or problems to ensure customer satisfaction and repeat business. • To achieve assigned revenue and event satisfaction goals. • Establish and maintain effective employee working relations both within the department and with other departments. • Attend select functions; plan and execute catering-sales trips as assigned. • Assist and attend familiarization trips and hotel site inspections with Sales managers; entertain current and future clients of the hotel. • Participate in regular departmental and hotel meetings as required. • Ensure system’s profiles are up-to-date for catering revenues booked. • Adhere to the Sales, Catering and Conference Services Department’s standard operating procedures. • Perform any other reasonable duties as required by the Director of Catering. GENERAL • Comply with The Davenport Hotel’s standard policies, procedures and programs. • Comply with CI/TY system and Marriott’s training. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all. • Work in a manner that ensures your own safety and the safety of others. QUALIFICATIONS • Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation. • Professional appearance and demeanour. • Excellent sales, supervisory and organizational skills. • Excellent customer service skills and interpersonal verbal and written communication skills. • College Degree. • Must have 3 – 5 years of experience in catering sales, or convention services, preferably as a manger in a convention or luxury hotel. • Strong computer knowledge with technical ability and/or aptitude to fully use Microsoft Word, Excel, Outlook and other management systems. Knowledge of CI/TY is a plus. • Ability to supervise, train and motivate manager and employees with varying levels of experience. WORK SCHEDULE: • Office hours are Monday through Friday, 8:00am-5:00pm • Evenings and weekend representation as group size, details or profile warrants

Restaurant Manager
FT Salaried Exempt position wage DOE Scope and Range • To direct the operations of the Restaurant & Bar, Room Service, Espresso Bar, and its staff with a specific emphasis on flow and efficiency of service • To ensure the hotel achieves standards for legendary service DUTIES • To manage and direct the Restaurant & Bar, Room Service, and Espresso Bar departments of the hotel • To display strong organizational and leadership skills • To ensure profitability in the areas of revenue responsibility • To know the competition and keeping current with industry trends • To be knowledgeable of & achieve budgeted financial goals with an emphasis on driving revenues, managing expenses and producing profitable results • To lead, mentor and develop staff in their areas of responsibility • To maintain fair wage and salary administration in the department in accordance with Company policy • To select, hire, and schedule employees to fairly and efficiently meet the needs of the department • To ensure all employees are properly inducted, oriented, and trained into the department and their job • To effectively train & develop self & all staff members in accordance with our high expectations and excellence in service • To develop and effectively implement “five-star service” procedures and programs • To maintain the high levels of housekeeping standards of all space • To maximize the productivity of employees • To investigate and communicate all guest complaints in a timely and effective manner • To operate in compliance with all local, state and federal laws and government regulations to ensure a legal and harassment-free workplace • To perform special projects as requested • To maintain a high level of professional appearance, demeanour, ethics and image • To communicate effectively with staff and upper management • To conduct and/or attend monthly departmental meetings • To direct and coordinate the activities of all assigned staff • To create a positive environment and maintain positive employee relations • To ensure that all assigned staff receive their Performance Reviews on time • To work flexible shifts as needed to ensure proper coverage during busy times • To maintain proper staffing levels during various occupancy swings • Direct administrative tasks for scheduling, payroll, and purchase orders to ensure accuracy and timeliness of information communicated • To ensure supplies are maintained at an appropriate par level so we do not run out of anything • To maintain effective and working relationships with fellow managers and staff throughout the hotel • To maintain proper liquor, food and inventory controls General • To comply with and enforce The Davenport Hotel’s and Marriott’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others

Spa Salon Stylist

Spa Massage Therapist

Spa Manicurist

Spa Sales Agent /Spa Concierge
2 FT positions $15 per hour plus commission SCOPE AND RANGE • To greet guests, answer phone calls, assist guests with questions regarding spa services and products, book all appointments, check the guest into the computer system and charge for services performed • To work with guests and visitors to ensure satisfaction • To take initiative and get creative in resolving guest challenges and involve a supervisor only when previous methods have been unsuccessful. DUTIES • Properly open and close spa each day according to Standard Operating Procedures • Accurately book, change and cancel spa appointments • Acknowledge and greet everyone who enters and leaves spa facilities • Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation • Utilize spa computers with skill and proficiency • Maintain a Spa Desk Bank • Answer the phone promptly and use the guest’s name throughout the phone conversation • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available • Maintain eye contact when addressing external and internal guests • Handle guests’ questions and concerns professionally and courteously • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction • Maintain a clean; safe, fully stocked and well organized work area • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time • Maintain a positive attitude and contribute toward a quality work environment • Regularly attend, participate in and support training and staff meetings for the spa • Assist in all areas of spa operation as requested by management • Communicate to management any and all occurrences involving staff or guests in the spa that require attention • Assist with group and bridal appointment scheduling REQUIREMENTS • High school diploma or equivalent. • Minimum of 2 years experience customer service environment • Computer competency to include- excel, word, POS • Prior retail experience preferred • Experience working in a Private Resort setting helpful • Time management skills required • Needs to have an upbeat enthusiastic personality • Must be detail-oriented and have ability to multi-task • Ability to be efficient and productive in a fast-paced environment • Must have enthusiasm and possess excellent customer service skills • Must possess basic math and money handling skills • Enjoy working with people and possess a friendly and outgoing personality • Excellent communication, listening and computer skills • Must be a team player • Must be efficient and organized PHYSICAL DEMANDS: • Ability to speak and hear • Close and distance vision • Identify and distinguish colors • Frequent sitting with some walking and standing • Ability to lift 5 lbs • Occasionally lifts/carries up to 15 lbs • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills • Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all

Spa Supervisor Davenport Spa & Salon

Spa Assistant Manager Davenport Spa & Salon

Spa Manager Davenport Spa & Salon

Spa Director Davenport Spa & Salon

Assistant Banquet Director
FT Salaried Exempt position salary DOE Scope and Range • To direct the operations of the Banquet Department with a specific emphasis on flow and efficiency of service • To ensure the hotel achieves standards for legendary service DUTIES • To direct the Banquet Department of the Davenport hotels • To ensure profitability in your areas of revenue responsibility • To lead, mentor and develop supervisors in their areas of responsibility • To develop and effectively implement “five-star service” procedures and programs • To maintain the high levels of housekeeping standards of all Banquet Space and entry points • To maximize the productivity of employees throughout your department • To investigate and communicate all guest complaints in a timely and effective manner • To operate in compliance with all local, state and federal laws and government regulations • To perform special projects as requested • To maintain a high level of professional appearance, demeanour, ethics and image • To communicate effectively with staff and upper management • To conduct monthly departmental meetings • To direct and coordinate the activities of all assigned staff • To create a positive environment and maintain positive employee relations • To ensure that all assigned staff receive their Performance Reviews on time • To work flexible shifts as needed to ensure proper coverage during busy times • To maintain proper staffing levels during various occupancy swings • Direct administrative tasks for scheduling, payroll, billing and banquet event orders, ensuring accuracy and timeliness of information communicated • To ensure supplies are maintained at an appropriate par level so we do not run out of anything • To maintain effective and working relationships with fellow managers and staff throughout the hotel • Strong organizational and leadership skills • Maintaining proper liquor controls • To ensure all Audio-Visual requirements for our clients are set up correctly and monitored effectively during events General • To comply with The Davenport Hotel’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others

Banquet Audio visual Agent

Banquet Porter (event setup)

Banquet Porter Supervisor (event setup)

Barback

Host/Attendant/Coat Check

Server/Bartender
20 seasonal server positions $24.00 per hour SUMMARY Serves meals to guests in the hotel banquet rooms by performing the following duties. SCOPE AND RANGE • Provide exceptional service to all guests. • Serve guests in a manner that is professional, upbeat, comfortable and pleasing. • Achieves hotel and departmental standards for legendary service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Be familiar with and knowledgeable of all menu items, wines and other beverages • Be prepared to explain to guests the ingredients of each dish, garnishes, dressings, sauces and preparation methods • Be able to set-up banquet function per standards and specification set by Catering & Conference Services. o Service food, beverage and maintain timing as designated by event agenda. o Establish guest contact and host tables or section assigned. o Maintain table or section, keeping tables “bussed” & area clean • Check all food before serving guests to ensure the proper proportions, temperature and presentation are met o At the completion of the event clear tables and clean section SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies : Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GENERAL To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • Be flexible to carry out other duties as requested by other associates or managers EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Liquor card and Food handlers card. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Supervisor/Captain

Banquet Assistant Manager

Banquet Manager

Maintenance Engineer *$250 Hiring Bonus!*
*This position qualifies for $250 hiring bonus!* FT position $15 per hour SCOPE AND RANGE • To provide mechanical/maintenance support to the Hotel, its staff, and tenants • To achieve hotel and departmental standards for legendary service • Certifications and licensing of major hotel equipment as approved by Executive Committee DUTIES • To complete daily chores in a timely and efficient manner • To coordinate any engineering projects between hotel management and the engineering staff • To meet with subcontractors, receive bids, schedule projects with subcontractors to assure timely completion, and minimum impact of hotel guests or operations of hotel • To receive pricing on parts, acquiring the best pricing, ordering parts and materials to complete projects • To monitor various building control systems such as boilers, chiller, HVAC, fire system, elevators, etc. and inform supervisor of any problems related to the operation of the building • To inspect engineering staffs projects for proper installation and timely completion of projects • To participate and support hotel training programs including but not limited to: OSHA, safety, educational and employment enhancement programs to assure the continual development of hotel associates • To perform excellent communication skills throughout all functions of the job i.e., guests, department managers, and fellow associate • Responsible for engineering and maintenance operations of the hotel, hotel property, restaurant, grounds and pool area • To respond to and enforce engineering, maintenance and building safety concerns • To perform preventative maintenance projects • To maintain departmental compliance with hotel maintenance procedures and Marriott Standards • To effectively and professionally handles guest related concerns • To maintain the guest rooms, public space, and back of the hotel areas in good repair by performing tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well maintained hotel • To solve practical problems and deal with a variety of concrete variables • To work well under pressure and handle multiple tasks at once GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all.

Building Engineer Overnight

Building Engineer *$250 Hiring Bonus!*
*This position qualifies for $250 hiring bonus!* FT position $16-$19.50 per hour SCOPE AND RANGE • To provide mechanical/maintenance support to the Hotel, its staff, and tenants • To achieve hotel and departmental standards for legendary service • Certifications and licensing of major hotel equipment as approved by Executive Committee DUTIES • To complete daily chores in a timely and efficient manner • To coordinate any engineering projects between hotel management and the engineering staff • To meet with subcontractors, receive bids, schedule projects with subcontractors to assure timely completion, and minimum impact of hotel guests or operations of hotel • To receive pricing on parts, acquiring the best pricing, ordering parts and materials to complete projects • To monitor various building control systems such as boilers, chiller, HVAC, fire system, elevators, etc. and inform supervisor of any problems related to the operation of the building • To inspect engineering staffs projects for proper installation and timely completion of projects • To complete employee schedules, time off requests, employee evaluations • To interview potential associates and maintain employment files • To participate and support hotel training programs including but not limited to: OSHA, safety, educational and employment enhancement programs to assure the continual development of hotel associates • To perform excellent communication skills throughout all functions of the job i.e., guests, department managers, and fellow associate • To respond to and enforce engineering, maintenance and building safety concerns • To perform and oversee preventative maintenance projects • To maintain departmental compliance with hotel maintenance procedures and Marriott Standards • To effectively and professionally handles guest related concerns • To maintain the guest rooms, public space, and back of the hotel areas in good repair by performing tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well maintained hotel • To solve practical problems and deal with a variety of concrete variables • To work well under pressure and handle multiple tasks at once GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all.

Engineering Supervisor

Enginnering Manager

Director of Engineering

PBX Agent

Night Auditor

Front Desk Agent
SCOPE AND RANGE • To provide customer service to all patrons and guests of our hotel utilizing front office procedures and policies to ensure efficient and effective service. • To ensure department achieves hotel and departmental standards for legendary service. DUTIES • To have excellent customer service skills and interpersonal verbal and written communication skills. • To provide check in and out duties to all guest of the hotel. • To handle guest situations as they arise in a calm professional manner • To accurately sell and assign rooms to guests, while promoting hotel facilities and services. • Knowledge of basic accounting and ability to collect and maintain a cash bank according to policies. • Ability to communicate with associates and the public in a courteous and tactful manner. • To provide great service under pressure to guests or patrons that may be unhappy. • To maintain and clean workstations and all areas of the front office. • To complete work and assignments on time. • To ensure that all calls are answered promptly. • Establish and maintain effective employee working relations both within the department and with other departments. • To perform any other reasonable duties as required by the hotel. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Front Office Supervisor
FT Position $16.00 per hour SCOPE AND RANGE The Front Office Supervisor will oversee the Front Desk Operations (including concierge) of all three hotels. This position sets and maintains high level of guest service, providing support and training to all agents whilst fostering an environment of teamwork and ensuring departmental goals are met. DUTIES: • To carry out the day to day administration of the front desk, including check-in/check-out, answering telephones, emails, and distribution of tasks. • To provide support for Front Office Agents by following policies and procedures. • To council Front Desk associates when necessary to ensure polices and standards are being upheld, including conducting weekly service audits on staff • To oversee and supervise all duties performed by all Front Office associates and ensure that all essential duties are complete before their departure. • To plan, organize, and direct a group of associates. • To ensure that all Front Office employees are posted at their stations at posted time. Assist with all sick calls or tardiness by finding proper coverage, report to work, and stay until proper coverage can be found. • To maintain the cleanliness and organization of back office, front desk, and front desk storage areas. • To perform work and assignments in an accurate and timely manner. • To communicate with associates and the public in a courteous and tactful manner. • To utilize computer skills including Opera, and other specified computer software successfully • To be responsible for the continuous training of all Front Desk associates • To work productively and establish an effective relationship with staff at desk and surrounding departments and department managers. • To resolve guest issues/concerns and assist with follow-up when needed. • To monitor and maintain proper Front Office operational supplies • To meet the desk agents and obtain any pertinent information throughout the shift. • To review all arrivals noting any special requests or challenges. • To review all departures to ensure billing is correct. • To be an expert at all employee duties to ensure you are "leading by example" in all that you do. • To ensure Front Desk associates are aware of new procedures and pertinent information as passed on by management (memos, groups etc.) GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs. • Assist guests with services and requests. • To ensure that all calls are answered promptly, within three rings. • To ensure that messages are acknowledged and calls are returned promptly. • To handle guest situations as they arise in a calm professional manner. • To be knowledgeable of Fire and Emergency Procedures. • Review Diary and guest complaint log for any other information or incidents. • To be prudent, patient, kind toward guests and staff alike, self-confident, tenacious, persistent, adaptable, ingenious, disciplined, and flexible. • To perform any other reasonable duties as required by the hotel. • To work in a manner that ensures your own safety and the safety of others. • To assist guest by providing a level of personal service and attention. QUALIFICATIONS • Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation. • Professional appearance and demeanor. • Excellent communication, supervisory and organizational skills. • Excellent customer service skills and interpersonal verbal and written communication skills.

Assistant Front Desk Manager

Front Office Manager

Director of Front Office Services

Car Wash Attendant

Valet Cashier

Valet Lead Cashier

Hotel Driver

Bell / Door / Valet - Attendant
PT Valet Attendant positions $14 per hour plus tips ($20-$25 on average actual wage) SCOPE AND RANGE • To provide parking assistance to all patrons and guests of our hotel following guest service procedures and policies to ensure efficient and effective service. • To ensure department achieves hotel and departmental standards for legendary service. DUTIES • To provide parking assistance and information to all guests of the hotel. • To walk and run for vehicles on and off the immediate facility. • To secure and drive all vehicles using care and caution. • To follow safety and security procedures when parking cars and handling guest vehicles. • To attend to cars in a timely manner, while promoting hotel facilities and services. • To share knowledge of surrounding area and events to provide guests with accurate information. • To maintain and clean front of house including Porte Cochere, valet cars and company vehicles. • To complete a log of activities you were involved in while on shift and of vehicles parked and attended to. • To perform any other reasonable duties as need arises. GENERAL • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others. • To ensure that all calls are answered promptly. • To provide great service under pressure to guests, even if they may be dissatisfied.

Bell / Door / Valet - Supervisor

Guest Services Assistant Manager

Guest Services Manager

Guest Services Director

Laundry Attendant
FT & PT positions $14.50 per hour • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To execute the sorting and laundering of linen and uniforms in an efficient and timely manner, meeting or exceeding quality standards and budgetary guidelines • To understand and practice the safe and proper use and operation of all housekeeping equipment and supplies (clean out lint from dryers on a daily bases, dust and polish washers) • To maintain the quality standards and par levels of all linens utilizing established guidelines for the handling and processing of linen • To soak and process all stained linen daily • To process kitchen rags separately, by following specified steps and directions to insure fire safety • To process Restaurant linen in a timely manner • To wax iron machine every 4 hours • To properly answer laundry phone within 3 rings • To keep linen off the floor • To keep all chemicals properly labelled • To run washing machines on full capacity only • To run washing machines on proper linen settings ENVIRONMENTAL FACTORS/HAZARDS • To adhere to the safety standards and procedures regarding the exposure to cleaning supplies, noise, variations in temperature and able to operate the laundry equipment • To have the proper and protective clothing used such as apron, gloves, goggles, boots, red bags and disinfectant • To be able to communicate with others by telephone and via radio • To be able to display good listening skills and proper communication with guests and employees • To be able to detect potential hazards and odors and not pose a direct threat to the health/safety of self or others • To be able to meet deadlines as required and be professional in dealing with difficult situations and people • To use gloves and safety goggles when dealing with dirty linen and chemicals

Carpet Care Attendant

Overnight Marble/Floor Care Attendant

Overnight Spa Cleaning Attendant

Overnight Janitor
3 FT & PT positions $15.00 per hour DUTIES • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To respond promptly to all requests from the front desk, the guest, Manager on Duty, and security • To smile and say hello to guests and radiate a positive attitude • To check out a radio from the Housekeeping office if one is available before starting your shift and to return it at the end of your shift • To be dressed and at your work station when your shift starts ESSENTIAL JOB DUTIES • To vacuum the carpet on both levels of the Lobby, including the Hall of Doges and the ballroom if it is empty • To clean marble floors in Tower Lobby • To sweep and mop all marble floors and vacuum stairs and the entrance • To mop, vacuum, and dust the Palm Court floors • To clean the public restrooms, walls, toilet bowls, counters, mirrors, and empty all trash and take to the loading dock • To clean the entry ways: check ashtrays, garbage cans, clean and empty • To clean all the glass at entrance into the hotel and Tower • To clean and polish all the elevators, including cleaning the tracks every night • To vacuum and empty all trash in the business offices and clean all glass table tops • To stock the pool area with towels if needed • To sweep and mop the hallways • To clean and stock the pool restroom with paper products and soap • To wipe down all equipment, vacuum, and stock the fitness room with towels, sanitizing wipes and clean earphone covers. • To sweep and mop all marble floors • To vacuum the Peacock Room • To clean Penthouse (22nd floor) restroom marble floors, mop marble floor by guest elevators, vacuum hallway, and restock supply in restrooms if needed • To clean 4th floor (Tower) bathroom marble floors, kitchen floor, and vacuum hallway • To sweep and mop laundry room floors • To clean and restock your storage area and clean the housekeeping cart after use • To answer and complete all requests over radio in timely manner 10min (guest requests and from other departments) • To stay alert and keep busy as Managers may visit you on your shift • To be sure to turn in your daily check list for the managers to review

Overnight Linen Stocker

Public Space (Lobby) Attendant
FT & PT positions $14.50 per hour DUTIES • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To respond promptly to all needs from front desk and guest request (Managers) • To be able to smile and say hello to hotel guests and radiate a positive attitude • To always have on a clean and pressed uniform, hair neat, and shoes shined • To be dressed, ready, and at your work area at your shift start time • To have a radio checked our from the Housekeeping office before starting the shift and return radio at the end of the shift to the Housekeeping office • To be constantly on alert when the lobby is busy with large functions (know events) • To be sure the public restrooms on both levels are clean and stocked with linen/paper, paper products/soap dispensers full, trash emptied, mirrors and countertops free from water spots • To have the walls, toilet bowls, edge marble, doors, marks on the floor removed and swept and mopped • To dust mop marble floors at least twice during your shift, vacuum stairs, Hall of Doges, and the second floor level • Be sure the entrance doors, ash trays, garbage and cans are polished and cleaned • In the Business Office and the Front Desk be sure to empty the trash, take away dirty dishes, and clean the bathroom • In the Lobby, the furniture should be straightened, glass tops cleaned, dusted and pillows fluffed • Inside the elevators, check tracks for dirt, clean floor and mirrors and polish brass • Dust rails, glass, light fixtures, on both levels and report bulb outage • To have pads and pens by the public phone and guest business area • To have the fitness and pool area stocked with towels, sanitizing wipes, paper products, earphone covers and wipe table, chairs, and exercising equipment off, and check floors for stains • To be able to monitor all areas, laundry room and lobby and respond to every guest’s needs • To check the terrace/restrooms, garage elevator/floor and the roof top • To clean and restock your storage area with supplies before leaving your shift and respond to all other requests by managers • To fill out daily check list, and turn it in to office upon departing • To have one attendant in the Lobby at all times and not to take your lunch or breaks together • Other duties as assigned

Floor Attendant
PT position $14.50 per hour OBJECTIVES & RESPONSIBILITY • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To provide support for Room Attendants when they need assistance • To respond promptly to requests from supervisor and managers DUTIES • To always have on a clean and pressed uniform, hair neat, and shoes shined groomed • To be dressed, ready, and at your work area at your shift start time • To be able to use a radio to communicate and respond to work instructions and requests • To attend pre-shift (Housekeeping) meetings and announce actual departures with staff • To stock storage closets with clean linen on floors 3 through 14 • To restock supplies in room attendant’s closets with room amenities • To strip dirty linen, remove trash, and dirty glasses from rooms(make beds) • To take clean linen into check outs (king – 1 set sheets, 3 sets towels, 1 bath mat and for queen – 2 sets sheets, 3 sets towels, and 1 bath mat) • To respond to individual quests and employee needs in an appropriate and timely manner (10 minutes) • To empty trash and glass bin according to procedure, ensuring that items are properly separated-Recycle glass, paper, plastic bottles & aluminium cans • To vacuum each floor and stairways • To clean service area on each floor • To restock clean water glasses on each guest room floor • To ensure the cleanliness of the ice and pop machines on each floor • To keep hallways (walls and doors clean) and remove any and all marks • To perform other duties as requested by the supervisor or manager • Senior Houseman duties include working the graveyard shift. • To clean port entrance, polishing Marble floors. (only when schedule). • To be on constant alert for any room service dishes in corridors, spots on carpet (guest elevator area), and marks and spills – elevator tracks • To smile and say “Hello” to all guests and radiate a positive attitude

Room Attendant
FT & PT Positions $15.00 per hour DUTIES & RESPONSIBILITY • To maintain the established standards of cleanliness, sanitation, and maintenance in all areas of responsibility in a timely and appropriate manner • To stock bags with supplies from the supply closet • To clean guest bathrooms according to standards including bathtubs, shower glass, floor, toilets, mirrors, sinks, walls, and light fixtures • To remove used towels and robes, and replace with clean ones • To replenish toiletries, soaps, toilet paper, tissue box, refill dispensers, etc. • To clean guest rooms according to standards, including stripping bed linens, removing garbage (such as old newspapers, trash, used beverage containers, glasses, making the bed with fresh linen, dusting, vacuuming, straightening furniture and bedside, lamps, glass top table, etc. and remove any room service trays (RECYCLE –paper, glass, plastic bottles & cans) • To understand and practice the safe and proper use and operation of all housekeeping equipment and supplies. • To respond to individual guest’s and employee’s needs in an appropriate and timely manner • To perform other duties as requested in a manner that ensure your safety and that of others • To read, understand, and practice hotel policies as outlined in the Employee Handbook • To smile and say hello to every guest, radiate a positive attitude, use the guest’s name at least three times if possible and remember it is your responsibility to be dressed and at your work station when your shift starts • If you are on call, you must call in • When calling in sick, speak to a manager two hours before your shift starts. PHYSICAL REQUIREMENTS • To be able to walk and stand for up to 8 hours and push/pull a bag weighing 100 lbs • To be able to push/pull a vacuum, squat/kneel/bend/stoop while making beds, cleaning tub/floors/toilet/dusting/cleaning walls • To be able to handle motions that include twisting/turning, manual dexterity to grasp and handle items and able to lift up to 20lbs • To include reaching while cleaning and when removing supplies from shelves • To be able to take directions, respond to basic guest requests

Housekeeping Supervisor *$250 hiring bonus!
**This position qualifies for $250 hiring bonus!** 2 FT positions $15.50 per hour Scope and Range • Lead Supervisor providing leadership for all housekeeping staff • To develop and maintain high quality standard of cleanliness and sanitation in public areas, back of the house, floors, and carpet care • To ensure the hotel achieves standards for legendary service • To handle guest request and complaints/EID associates trained on Empower • Effectively open house and assign daily assignment sheets for Rm. Attendants, Floor Attendants, and QA Inspector • To assure all rooms/traces are completed by 4pm. PM Supervisor must monitor late checkouts, and needed stayover services from 4-11pm also all guest request. Third shift Supervisor handles guest request from 11pm – 7:30am. • Oversee process of guest Dry Cleaning/In-House Laundry, assuring charges are completed and guest laundry is returned to guest, Executive Team, Associates. All charges made must be turn into accounting by the end of each month. • Train with Director understanding how to create weekly schedules for Team and processing of Payroll. DUTIES • To ensure “five-star” levels of cleaning are being completed on a daily basis in all public areas throughout the hotel and outside the hotel • To maintain high cleanliness of carpets in guest rooms and public areas • To ensure deep carpet care program is implemented and running smoothly (planning ahead and keeping track of all cleaned rooms) • To conduct daily inspections of cleanliness on flooring in all back of house areas • To oversee overnight janitorial team and to insure proper cleanliness and smooth transition between daily and nightly responsibilities and cleaning • To effectively implement “five-star service” procedures and programs • To maximize the productivity of employees • To perform special projects as requested • To maintain a high level of professional appearance, demeanour, ethics and image • To communicate effectively with staff and upper management • To direct and coordinate the activities of assigned staff • To create a positive environment and maintain positive employee relations • To work flexible shifts as needed to ensure proper coverage during busy times • To ensure supplies are maintained at an appropriate par level so we do not run out of anything (carpet care and lobby attendant products). Inform Director of any items needed to order before they run out • To train and participate in quarterly housekeeping safety fairs General • To comply with The Davenport Hotel’s and Marriott’s standard policies, procedures and programs • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all guests • To work in a manner that ensures your own safety and the safety of others

Receiving Agent (loading dock)
3 FT positions $15-$16 per hour DOE SUMMARY To successfully account for and dispatch all incoming food and beverage goods and packages to various departments in the hotel, in a timely manner, while achieving hotel and departmental standards for legendary service. To perform the duties of picking up and delivering all items between hotels and from vendors. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • To pick up and deliver items between hotels and from vendors. • To check all Food and Beverage deliveries with accuracy to price and weight with invoice upon arrival and place in their proper locations. • To check for any discrepancies on invoice and/or product damage. • To ship out all guest lost and found and other items in a timely and cost effective manner. • To Work independently, with little or no supervision and able to multitask efficiently. • To be able to lift up to 50 pounds repetitively, 100 or more pounds occasionally. • To maintain all receipts and invoices for food and beverage deliveries and directs them to the Controller. • To operate and maintain all equipment, including a forklift and/or scissor lift, in a safe and correct manner. • To be available to perform other tasks upon request. • To be able to work well under pressure and meet multiple and competing deadlines. • The employee shall at all times demonstrate cooperative behavior. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Good Driver – Have a good driving record and be a safe and responsible driver. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity. Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines. Reports potentially unsafe conditions. Uses equipment and materials properly. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan. GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • To ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all. • To work in a manner that ensures your own safety of others. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Receiving Agent Lead (loading dock)

Security Officer Overnight *$250 hiring bonus!
**This position qualifies for $250 hiring bonus!** FT position $17.00 per hour SCOPE AND RANGE • To be Responsible for the safeguarding of hotel property, assets, guests, visitors and employees. • To ensure department achieves hotel and departmental standards for legendary service. Job Requirements / Qualifications • Must be at least 21 years of age • Must be able to read, write, speak, and understand the English language. • Requires excellent communication skills both verbal and written • Must meet professional grooming standards • Must possess strong computer skills • Requires strong organizational skills • Must be able to work independently • Excellent people skills • Meet/exceed customer expectations • Must be able to obtain and maintain CPR and first aid certification • Keep confidential information • Must be high school graduate or equivalent • Must be willing to work a variety of day/night and weekend shifts. In addition, attendance at all scheduled training sessions and meetings is required. • Must be able to be on your feet for long period of times. • Must be able to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis. This job description / qualifications is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. PRIMARY DUTY • To respond to calls; assist guests and employees with respect to safety, security and hotel operations • To initiate investigations, write incident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with the involved person(s), documenting all contacts • To maintain accurate records while performing basic office duties including but not limited to camera monitoring, shift activity log and other administrative duties as set by the director • To communicate professionally with guests and team members and keep confidential information • To participate in total risk control effort of hotel. • To handle emergency situations in a calm, professional manner. General • To comply with the Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Security Officer *$250 hiring bonus!
**This position qualifies for $250 hiring bonus!** FT positions $16.00 per hour SCOPE AND RANGE • To be Responsible for the safeguarding of hotel property, assets, guests, visitors and employees. • To ensure department achieves hotel and departmental standards for legendary service. Job Requirements / Qualifications • Must be at least 21 years of age • Must be able to read, write, speak, and understand the English language. • Requires excellent communication skills both verbal and written • Must meet professional grooming standards • Must possess strong computer skills • Requires strong organizational skills • Must be able to work independently • Excellent people skills • Meet/exceed customer expectations • Must be able to obtain and maintain CPR and first aid certification • Keep confidential information • Must be high school graduate or equivalent • Must be willing to work a variety of day/night and weekend shifts. In addition, attendance at all scheduled training sessions and meetings is required. • Must be able to be on your feet for long period of times. • Must be able to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis. This job description / qualifications is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. PRIMARY DUTY • To respond to calls; assist guests and employees with respect to safety, security and hotel operations • To initiate investigations, write incident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with the involved person(s), documenting all contacts • To maintain accurate records while performing basic office duties including but not limited to camera monitoring, shift activity log and other administrative duties as set by the director • To communicate professionally with guests and team members and keep confidential information • To participate in total risk control effort of hotel. • To handle emergency situations in a calm, professional manner. General • To comply with the Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Security Lead/Supervisor

Security Night Manager (Manager on Duty Overnight)

Security Manager

Director of Security & Loss Prevention

Human Resources Intern (seasonal)

Human Resources Coordinator

Human Resources Manager

Director of Human Resources

Revenue Manager

Catering Wedding Intern (seasonal)

Reservation Sales Specialist (hotel reservations)

Rooms Controller Coordinator

Reservations / Group Housing Coordinator
FT position $16.00 per hour SCOPE AND RANGE This position is responsible for entering of group blocks or any other long term contracted rooms in a timely basis ensuring the total scope of the inventory is properly maintained and priced for other pieces of business. Responsible for management and accuracy of group reservations. Responsible for forecasting and reporting support. Help establish proper rates through competitive shops, help set group ceilings, target rates. The overall purpose of this position it to help maximize total sales and revenue penetration, RevPar index growth, meet and exceed individual and team goals as it relates to budget thru proper management of inventories and through proper entering of group blocks, managing cutoff dates, and billing, reservations and function space thru analytical and technical knowledge of hotel reservation system, sales and catering management system and front office system. In addition, Rooms controller responsibilities include assigning guest rooms according to guests request and preferences whenever possible, pre-register guests and prepare housekeeping for the day with traces that need to be resolved on the housekeeping level. Some responsibilities include, but not limited to: *Correctly build and enter all group and contract blocks, rooming lists and create personalized group reservation links. *Monitor cut-off dates, release unused blocked rooms in a timely manner and control all reservations against the blocks built. *Answer and field any incoming calls pertaining to group reservations, blocks, billing and cancelations. *Update CI/TY with actual, blocked and picked up group rooms on specific days of the week. *Effectively communicate all inventory levels to help the overall strategy of the hotel to maximize RevPAR and hotel goals. *Audit CI/TY forecasted group rooms against the reservation system at least 3 times a week. *Assist in developing, implementing, monitoring and controlling all TPG and Marriott reporting and forecasting to assist in meeting/exceeding the overall Hotel goals. * Enter and manage group blocks in the Passkey group housing system. *Enter Wholesalers/3rd party/LNR and group overflow reservations as needed. *Prepare and distribute short range forecast and daily reports to all departments (10 day forecast once a week and OTB reports). *Conduct rate shopping of comp set and present findings and recommendations. *Present ideas expectations and information in a concise well organized way. *Help establish measure, monitor and effectively evaluate processes, policies, and procedures as well as insuring compliance with brand standards. *Balancing the House *Organizing, pre-assigning rooms for wedding/groups *OOO-OOS rooms *Answering 3rd party request *Billing set up with PRCO or OTA’s *VIP Clean *Charge Cancellations *Utilize Empower for “Que” & “VIP” rooms *Duplicate reservations checks *Anticipate sold out situations and obtain satisfactory alternate accommodations *Coordinate with Housekeeping to track readiness of rooms *Assist Front Desk staff with payment types *Assignments for repeat guests NON-ESSENTIAL FUNCTIONS: Perform Special projects and other responsibilities as assigned. Participate on task force and committees as required. GENERAL • To comply with Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Group Housing & Reservations Supervisor

Wedding Coordinator
FT position $16 per hour SCOPE AND RANGE • To act first and foremost as liaison in the Sales office between guests and sales and catering, ensuring every client and guest is directed to the proper manager or information they seek • To administratively support the Wedding Sales and Service Managers and Meeting Express Managers (may be reassigned to new managers at any time) DUTIES • Enter Inquiries as Opportunities in CI/TY and Compass • Preferred venue rebate program • Wedding- Tastings • BEOs and Room Diagrams (meetings matrix) • BEO Distribution • Helps Plan In-House Meetings • Wedding Kits • Special event/Wedding BEOs (backup) • Special Projects as Assigned by Managers • Sends out signed contracts to customers • Two-week Forecast • Reward Marriott Bonvoy Points • Assist with creating contracts for managers • Assists with Holiday Card and Gift List • Purging Files • Amenities/Welcome Cards • Lead Catcher • Daily Event/Door Signs • Daily Events Report • Group Resumes • Assist with creating and sending Proposals • Making files for definite groups • Setting up Site Visits • Initial Quoting Pricing and Availability • Learn Other Coordinators Job Duties GENERAL • To comply with The Davenport Hotel’s standard policies, procedures and programs. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image for guests. • To work in a manner that ensures your own safety and the safety of others.

Catering Coordinator

Executive Assistant/Reception

Convention Services Manager
FT Salaried position salary DOE SCOPE AND RANGE • To achieve individual and team total catering revenue goals. • To achieve hotel and departmental standards for legendary service. DUTIES • Coordinate, upsell and detail all aspects of groups booked through the sales department for 25 or higher rooms per night; includes but is not limited to initial confirmation of contracted agenda, management of group room block, development of food and beverage program, event location, set up requirements, AV equipment, group transportation, special items (linens, entertainment, themed events, etc), billing, budget for group and hotel. • Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. • Generate banquet event orders and group resumes for customer review, signature and distribution throughout appropriate hotel departments to communicate arrangements within the hotel to ensure the success of each program. • Attention to multiple levels of data entry in CI TY to ensure proper communication to all operational departments including and up to final billing presentation to guests. • Coordinate and conduct pre and post-conference meetings when it is agreeable with client. • Anticipate and handle customer complaints and/or problems to ensure customer satisfaction and repeat business. • To achieve assigned revenue and event satisfaction goals. • Establish and maintain effective employee working relations both within the department and with other departments. • Attend select functions; plan and execute catering-sales trips as assigned. • Assist and attend familiarization trips and hotel site inspections with Sales managers; entertain current and future clients of the hotel. • Participate in regular departmental and hotel meetings as required. • Ensure system’s profiles are up-to-date for catering revenues booked. • Adhere to the Sales, Catering and Conference Services Department’s standard operating procedures. • Perform any other reasonable duties as required by the Director of Catering. GENERAL • Comply with The Davenport Hotel’s standard policies, procedures and programs. • Comply with CI/TY system and Marriott’s training. • Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional and conservative image to all. • Work in a manner that ensures your own safety and the safety of others. QUALIFICATIONS • Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation. • Professional appearance and demeanour. • Excellent sales, supervisory and organizational skills. • Excellent customer service skills and interpersonal verbal and written communication skills. • College Degree. • Must have 3 – 5 years of experience in catering sales, or convention services, preferably as a manger in a convention or luxury hotel. • Strong computer knowledge with technical ability and/or aptitude to fully use Microsoft Word, Excel, Outlook and other management systems. Knowledge of CI/TY is a plus. • Ability to supervise, train and motivate manager and employees with varying levels of experience. WORK SCHEDULE: • Office hours are Monday through Friday, 8:00am-5:00pm • Evenings and weekend representation as group size, details or profile warrants

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