Privacy Policy

PRIVACY POLICY

This privacy notice applies to visitors of this website, which represents five hotels:

  • Autograph Collection Hotels: Davenport Hotel, The Louie, A Davenport Hotel, Davenport Tower, and Davenport Grand
  • The Centennial

Depending on the hotel you are engaging with, your personal data may be handled under different privacy policies. Please review the information below.

Autograph Collection Hotels

Davenport Hotel, The Louie, A Davenport Hotel, Davenport Tower, and Davenport Grand are part of the Autograph Collection by Marriott. As such, your personal data shared with these hotels is governed by Marriott International’s Privacy Policy.

View the Marriott Privacy Policy

The Centennial

The Centennial is independently managed by Davidson Hospitality Group. Personal data submitted in connection with this hotel is governed by Davidson’s privacy policy.

PRIVACY STATEMENT

Effective Date: January 1, 2025

Davenport Hotels d/b/a Davenport Hotels (Davenport Hotel, The Louie, Tower, Grand, and The Centennial) and its subsidiaries and affiliated companies are committed to protecting the privacy of certain data that is collected about you. This Privacy Statement describes our policies and practices regarding the collection, use, and disclosure of personal data or personal information, as defined by applicable law (“personal data”), that we collect about you. This Privacy Statement applies to information collected by the Company and its subsidiaries and affiliates, and our third-party hotel management company (collectively referred to in this Privacy Statement as the “Company”, “we”, “us” or “our”), Davidson Hotel Company LLC and its subsidiaries and affiliated companies (collectively, “Davidson”) . 

Our Privacy Statement explains: (1) what information we collect; (2) why we collect it; (3) how we use that information; (4) how we may disclose it; and (5) the choices we offer, including how to access and update information. Specifically, our Privacy Statement covers the following topics:

  1. When This Privacy Statement Applies
  2. Terms of Use
  3. Information We Collect
  4. How We Use Information We Collect
  5. Information We Disclose
  6. Your Failure to Provide Personal Data
  7. Our Retention of Your Personal Data
  8. Your Choices and Accessing, Updating or Deleting Your Personal Data
  9. Third Party Links
  10. International Transfer
  11. How We Protect Personal Data
  12. Children
  13. Job Applicants and Team Members
  14. “Do Not Track” Signals
  15. Changes to this Privacy Statement
  16. Applicable Law
  17. California Consumer Privacy Statement
  18. Other Specific States’ Privacy Rights
  19. European Users’ Privacy Rights
  20. How to Contact Us

Please familiarize yourself with our privacy practices and let us know if you have any questions.  By using the Sites and the Services (as hereinafter defined), you signify your acceptance of this Privacy Statement. If you do not agree to this Privacy Statement, please do not use the Sites or Services.

Irrespective of which country you live in, you authorize us to transfer, store, and use your information in the United States, and any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live. Learn more about our data transfer operations in the “International Transfer” section below. If you do not agree to the transfer, storage and use of your information in the United States, and any other country where we operate, please do not use the Sites or Services.

If you provide personal data about other people (for example, you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.

If you have any questions or comments about this Privacy Statement, please submit a request to [email protected].

WHEN THIS PRIVACY STATEMENT APPLIES

Our Privacy Statement applies to the Sites under the Company’s operation and control and to the Services offered by the Company, but excludes websites, apps, other online media and services that have separate privacy policies that do not incorporate this Privacy Statement. 

The types of personal data we collect, and to which this Privacy Statement applies, may include personal data you submit or we obtain when you access or use this website or websites, apps, or other online media under our operation and control, or through HTML-formatted email messages that we send to you that link to this Privacy Statement (collectively, the “Site”), as well as certain other personal data relating to you that we collect when you make a reservation, stay as a guest at our property, attend events at our property or events hosted by our property, use on-property services at our property, such as concierge and meeting services, visit on-property outlets at our property, such as restaurants and spas (collectively, the “Services”) or apply for or accept a position as a Team Member at our property.

We are not responsible for data collection, data use practices, privacy policies or the use of cookies or tracking technologies on hotel brand websites or other non-Company websites that you may access from this Site or that have directed or connected you to this Site.

If you are a California consumer, as defined by the California Consumer Privacy Act, as amended (CCPA), please also see the section below regarding your California Privacy Rights. If you are a consumer from other U.S. states that have enacted legislation affecting your privacy rights, please see the section below on Other Specific States’ Privacy Rights.  If you are located in the EU, please see the section below on EU specific rights.

TERMS OF USE

By accessing or using the Sites in any manner, you also agree to be bound by the Company’s Terms of Use (the “Agreement”). Please read the Agreement carefully. If you do not accept all of the terms and conditions contained in or incorporated by reference into the Agreement, please do not use the Sites.

INFORMATION WE COLLECT

We collect information, including personal data, to provide better Services to all our users.  We use the term “personal data” to refer to any information that identifies or can be used to identify you. Common examples of personal data include: full name, home address, email address, date of birth, digital identity, such as a login name or handle, information about your device, payment data, and certain metadata.

The Company may collect and use sensitive personal data relating to special accommodation requests, such as a request for an ADA accessible guest room. Otherwise, the Company does not intentionally collect or use sensitive personal data and asks that you do not provide sensitive personal data to us.

TYPES OF PERSONAL INFORMATION WE MAY COLLECT

We may collect or you may provide the following personal data in connection with your use of the Sites or Services:

  • Personal or work contact information, including your name, your employer’s name, billing address, email address, and phone number
  • Personal characteristics, such as gender, date of birth, title, and nationality 
  • Passport number and date and place of issue 
  • Travel history, booking, stay or purchase history  
  • Payment information, such as your payment card number, authentication information, expiration date, and card verification value (“CVV”) and other billing and account details associated with your payment card 
  • Guest preferences 
  • Marketing and communication preferences 
  • Sensitive personal data relating to special accommodation requests 
  • Reviews and opinions 
  • Frequent flyer or similar membership program number and related information 
  • Information provided on membership and account applications
  • User name and/or password when you create or use a user account
  • Information about your use of the Sites and Services
  • Statistical Data.  To monitor utilization of the Site and continuously improve its quality, we may compile statistical information concerning the usage of the Site using analytics services, such as those provide by Google Analytics. Examples of this information would include: the number of visitors to the Site, or to sections or pages within the Site, patterns of traffic flowing through the Site, length of time spent on the Site, or in sections or pages of the Site, the other sites that refer visitors to the Site, the pages of the Site that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Site. The analytics services may transfer this information to third parties in case of a legal obligation or if a third party processes data on behalf of that service. To compile this information, we may collect and store:
  • Your city and/or country which you are located
  • Your operating system version
  • Your browser version
  • The pages you visit within the Site
  • The length of time you spend on pages within the Site
  • The site from which you linked to ours
  • Search terms you used in search engines which resulted in you linking to the Site, etc. 

This information will not be associated with you as an individual, or associated with any other information you may submit through the Site, or that we may store about you for any other purposes.  You may choose to provide us with Personal Data about yourself, including your name, billing address, email address, phone number, zip or postal code, user name and password, location information and birthdate, and other information such as booking, stay and purchase history, by completing forms on our website. In order to complete a reservation, an online credit card transaction may be required. During this process, you may provide us with the first and last name of the payment card owner, credit card billing address, payment card number, payment card expiration date, card verification value (“CVV”), shipping address, phone number and email.

HOW WE MAY COLLECT PERSONAL INFORMATION

We may collect and you may provide personal data in the following ways.  We may collect and you may provide your personal data online via the Sites, and offline through channels other than the Sites, including via your use of the Services.

IMPORTANT: By using the Site, you consent to the processing of any personal data for the analytics purposes and functions described above.

When using our Services, you may elect to provide us with location and address information. You may also provide us with Personal Data about yourself when you report a problem or have a question about our Services, or when you use site-specific mobile applications or internet-connected devices available in properties managed by us, such as a smart home assistant.

  • Information Obtained from You
    • When you submit or provide non-electronic registration information or documents, speak with us by phone, or send an email.
    • When you make online reservations, participate in contests, sweepstakes, or marketing programs, subscribe to our newsletters, emails, special offers, request proposals or sign up for events.
    • When you contact us with a question or concern, or to report a problem.
    • When you use site-specific mobile applications or internet-connected devices available in our properties, such as a smart home assistant.
    • When you participate in unique offerings at any of our properties and complete a waiver or consent form in connection with your participation.
  • Information You Give to Our Business Partners
    • We may also collect your personal data from associated hotel brands, resorts and hospitality companies.  For example, a hotel company may disclose to us your personal data and other data used for making a reservation at a hotel property owned or managed by us to fulfill and complete your reservation and/or provide Services.
    • We may collect your personal data from companies with which we partner to provide you with goods, services or offers related to your stays at properties owned or managed by us or that we believe might interest you (“Strategic Business Partners”).  Examples of Strategic Business Partners include on-property outlets, travel booking platforms and tour companies.
  • Information Obtained from Your Use of the Sites
    • When you utilize Site interactive and social features to submit content and communicate with other users, you may provide personal data to us. Please note that your postings in these areas of the Sites may be publicly accessible or accessible to other users.
    • When you upload documents or complete forms on the Site, we may collect the information contained in those documents/forms.
  • Information Obtained from Cookies and Similar Technologies

We and our partners use various technologies to collect and store information when you visit or use one of our Sites or Services, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services from our partners, such as advertising services. Our third party advertising and analytics partners include Google and similar partners. You can learn about Google’s practices and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

The technologies we use for this automatic data collection may include:

  • Cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Sites or Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Sites. If you do not want information collected through the use of cookies, you may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept our cookies, you may experience some inconvenience in your use of the Sites and Services. Please read our Cookie Policy linked at the bottom of our website.
  • Web Beacons. Pages of our Sites or our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  • Clickstream Data. Clickstream data is information collected by our computers when you request Web pages from the Sites. Clickstream data may include information such as the page served, the time spent viewing the page, source of the request, type of browser making the request, the preceding page viewed and similar information. Clickstream data permits us to analyze how visitors arrive at the Sites, what type of content is popular, what type of visitors in the aggregate are interested in particular kinds of content on the Sites.
  • Embedded Content and Social Media Widgets. The Site contains embedded content (e.g., videos) and Social Media Widgets (e.g., Instagram, Twitter). Embedded content may place third party cookies on your device that track your online activity to enhance your experience or assess the success of their application. Social Media Widgets allow us to integrate social media functions into the Site. These widgets may place third party cookies on your device for tracking and advertising purposes. We have no direct control over the information these cookies collect and you should refer to their website Privacy Statement for additional information. 

IMPORTANT: By using the Sites, you consent to the processing of any personal data for the analytics purposes and functions described above.

HOW WE USE INFORMATION WE COLLECT

We use your personal data in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following business or commercial purposes:

  1. To inform you about Services you request, including:
    • To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages
    • To complete your reservation and stay; for example, to process your payment, ensure that your room is available and provide you with related customer service
    • To respond to your inquiries and to fulfill your requests
    • To support our electronic receipt program
    • To manage our contractual relationship with you
    • To contact you with respect to any billing inquires
    • To personalize your experience on the Sites and with the Services by presenting products and offers tailored to you
    • To facilitate social sharing functionality
  2. To authorize access to our Sites and Services;
  3. To provide you with Services and products, including to customize your experience according to your personal preferences and to present offers tailored to your personal preferences;
  4. To offer and administer customer loyalty and other programs;
  5. To administer content, promotions, sweepstakes, surveys, voting polls or other Site features;
  6. To communicate about, and administer your participation in, special programs and offers, as well as periodic customer satisfaction, market research and quality assurance surveys, and to deliver pertinent emails;
  7. For our business purposes such as payment processing and financial account management; product/service development; contract management; IT and website administration and security; fulfillment; analytics; fraud prevention; corporate governance; reporting and legal compliance;  data analysis; audits; identifying usage trends; determining the effectiveness of our promotional campaigns; and operating and expanding our business activities;
  8. To improve our customer service;
  9. To respond to and support users regarding their use of the Sites and Services;
  10. To comply with all applicable legal requirements;
  11. To investigate possible fraud or other violations of our Terms of Use or this Privacy Statement and/or attempts to harm our users;
  12. For our research and development efforts.  We may use data, including public feedback, to conduct research and for the development of the Site and the Services and products we provide to you; 
  13. To provide you, or permit selected third parties to provide you, with information about events, products and services we offer. We may use automated decision making whereby we use personal information you have provided to us, with your consent, to make automated decisions based on certain behavior or demographics of yours in order to provide you with tailored offers that may appeal to you; 
  14. For advertising.  We may show you ads on the Site using data from advertising technologies on the Site such as web beacons, pixels, ad tags, cookies, device identifiers; or information from advertising partners; 
  15. To protect the rights, property, security, and safety of our guests, our team members, our information systems, and the public. This may include health and related information such as in the case of an accident or injury that occurs on one of our managed properties or to comply with and enhance health and safety requirements; 
  16. To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred; and
  17. To manage our recruiting efforts and employment relationships. This may include, for example, sourcing and processing employment applications, onboarding team members and contingent workers, and carrying out a range of employments activities relating to the employment relationship, such as compensation, benefits, promotion, discipline, termination, and certain post-termination activities.

INFORMATION WE DISCLOSE

We do not disclose Personal Data to companies, organizations and individuals outside of our organization unless one of the following circumstances applies:

  • Hotel, Resort and Hospitality Companies. We disclose personal data and other data to hotel, resort and hospitality companies for the purposes described in this Privacy Statement, including to facilitate your stay at properties owned or managed by us, to administer loyalty programs, and to accomplish our business purposes.
  • Strategic Business Partners. We disclose personal data and other data with select Strategic Business Partners who provide goods, services and offers that enhance your experience at properties owned or managed by us or that we believe will be of interest to you. By sharing data with these Strategic Business Partners, we are able to make personalized services and unique travel experiences available to you. For example, this sharing enables spa, restaurant, health club, concierge and other outlets at properties owned or managed by us to provide you with services. This sharing also enables us to provide you with a single source for purchasing packages that include travel-related services, such as airline tickets, rental cars and vacation packages.
  • For external processing. We provide personal information to our affiliates, trusted businesses or partners, or vendors to process it for us based on our instructions and in compliance with our Privacy Statement and any other appropriate confidentiality and security measures. For example, we may use or disclose this information with these third parties for external processing as follows:
  • With your consent or as you direct;
  • To manage the Site; 
  • To process payments and requests for products and services; 
  • To provide you with products, services, or offers; 
  • To coordinate your participation in our loyalty reward or similar programs; 
  • To engage in marketing activities, such as sharing personal information with our partners to deliver advertisements to our shared customers; 
  • To enhance our services by, among other methods, obtaining assistance with providing more personalized services to you through analytics and other technologies; 
  • To protect our interests and legal rights, such as through responding to subpoenas and defending litigation; and 
  • To protect against and prevent fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites and mobile applications), and claims and other liabilities. 

We do not disclose personal data to third parties for their own marketing purposes.  If any vendors collect personal data from you for the purposes of their membership or loyalty program, such collection and subsequent use will be subject to each vendor’s privacy policy, as applicable. 

  • For Legal Reasons. We will disclose personal data to companies, organizations or individuals outside of the Company if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
  • Demonstrate our relationship with you.
  • Meet any applicable law, regulation, legal process or enforceable governmental request.
  • Enforce applicable Terms of Use, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of the Company, our users or the public as required or permitted by law.
  • Business Transfers. If we establish a new related entity, are acquired by or merged with another organization, or if substantially all of our assets are transferred to another organization, personal data about our users is often a transferred business asset. In the event that the Company itself or substantially all of our assets are acquired, personal data about our users may be one of the transferred assets.
  • Aggregate Site Use Information. We may disclose aggregate or anonymized/pseudonymized personal data to third parties in order to promote or describe use of the Sites, for research, marketing, advertising, or other business purposes.

YOUR FAILURE TO PROVIDE PERSONAL DATA

Your provision of personal data is required in order to use certain parts of our Services and Sites. If you fail to provide such personal data, you may not be able to access and use our Services and Sites, or parts of our Services and Sites.

OUR RETENTION OF YOUR PERSONAL DATA

We may retain your personal data for a period of time consistent with the original purpose for collection and in accordance with the Company’s data retention schedule. For example, we keep your personal data for no longer than reasonably necessary for your use of our programs and Services and for a reasonable period of time afterward. We also may retain your personal data during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations (including law enforcement requests), maintain security, prevent fraud & abuse, enforce our Terms of Use, resolve disputes and enforce our agreements, fulfill your lawful requests regarding your personal information or as permitted or required by applicable law. 

YOUR CHOICES AND ACCESSING, UPDATING OR DELETING YOUR PERSONAL DATA

Whenever you use our Sites and Services, we aim to provide you with choices about how we use your personal data. We also aim to provide you with access to your personal data. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that personal data we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated in the “How to Contact Us” section below.

Tracking Technologies and Advertising

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

Our Unsubscribe Policy

By providing an email address on the Sites or in connection with the Services, you agree that we may contact you in the event of a change in this Privacy Statement, to provide you with any service related notices, or to provide you with information about events, invitations, or related information from the Company, our subsidiaries and affiliated companies, hotel, resort and hospitality companies with whom we do business, and our Strategic Business Partners.  For purposes of this Privacy Statement, “opt-in” is generally defined as any affirmative action by a user to submit or receive information, as the case may be.

We currently provide the following unsubscribe opportunities:

  1. At any time, you can follow a link provided in offers, newsletters or other email messages (except for e-commerce confirmation or service notice emails) received from us to unsubscribe from the service.
  2. At any time, you can contact us in accordance with the “How To Contact Us” section provided below to unsubscribe from the service and opt-out of our right per your consent under the terms of this Privacy Statement to disclose your personal data.

If you choose to sign up for marketing communications and later request to unsubscribe from such communications, we generally delete your related enrollment information within 30 days of request, except as noted below. We retain your personal data even after you have cancelled your enrollment if reasonably necessary to comply with our legal obligations (including law enforcement requests), for other legitimate business purposes, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Use, or fulfill your request to “unsubscribe” from further messages from us. We will retain de-identified information after your enrollment has ended.

Notwithstanding anything else in this Privacy Statement, please note that we always reserve the right to contact you in the event of a change in this Privacy Statement, or to provide you with any service-related notices.

THIRD PARTY LINKS

The Sites may contain links to websites operated by parties other than the Company, including websites operated by hotel, resort and hospitality companies and our Strategic Business Partners. 

These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control such websites and are not responsible for their contents, privacy policies or other practices. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. These websites and services may have their own privacy policies, which you will be subject to upon linking to the third party’s website. The Company strongly recommends that you review the third party’s terms and policies.

Links to Third Party Integrations.  We may provide links to third party integrations. Third party integrations are websites or platforms that synchronize with our Sites or Services to provide you with additional functionality, tools, or services such as directions, collecting resumes, sharing documents or videos, or sending announcements. 

You acknowledge and agree we are not responsible for the availability of such sites or resources and do not endorse and are not responsible or liable for any content, advertising, goods, services or other materials on, available through, or provided by such sites or resources. 

We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of any of your personal information that you provide or is collected by such sites.  We encourage you to review the privacy policies and terms and conditions on those linked sites.

INTERNATIONAL TRANSFER

We are committed to complying with applicable laws, regulations and mandatory government standards regarding the protection of personal data.

Personal data and any additional information submitted may be used globally in connection with employment, business processes within the Company, or communicating with our clients. Therefore, personal data may be transferred to other Company entities worldwide, where it will be processed in accordance with this Privacy Statement and laws that are applicable in each country. Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country.

HOW WE PROTECT PERSONAL DATA

The Company maintains reasonable administrative, technical and physical safeguards designed to protect the user’s personal data and information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We implement appropriate technical and organizational measures that seek to ensure a level of security appropriate to the risk, taking into account technological reality, cost, scope, context and purposes of processing weighted against the severity and likelihood that the processing could threaten individual rights and freedoms. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

If the Company collects account information for payment or credit, the Company will use the information only to complete the task for which the account information was offered.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that the security of your account has been compromised, please notify us immediately in accordance with the “How to Contact Us” section, below.

CHILDREN

The Sites are not intended for use by children. We do not intentionally gather personal data about visitors who are under the age of 18. If a child has provided us with personal data, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe that we might have any information from a child under age 18, please contact us in accordance with the “How to Contact Us” section. If we learn that we have inadvertently collected the personal data of a child under 18, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.

JOB APPLICANTS AND TEAM MEMBERS

For job applicant and team members, please see our job applicants and team members privacy statement to learn more about how we collect, use and disclose personal data. 

“DO NOT TRACK” SIGNALS

The Company Sites do not respond to Do Not Track (DNT) signals.  The Company does track its users in order to provide targeted advertising to users about our Services. 

CHANGES TO THIS PRIVACY STATEMENT

By using the Sites and the Services, you signify your acceptance of the terms of this Privacy Statement. If you do not agree to this Privacy Statement, please do not use the Sites or Services. We reserve the right to change this Privacy Statement at any time. Changes will be effective immediately upon posting to the Site and will apply to your use of the Site and the Services and the Company’s practices concerning personal information after the “Effective Date” listed above. Your use of the Services or Sites following these changes means that you accept the revised Privacy Statement.

APPLICABLE LAW

Our Privacy Statement is governed by the internal substantive laws of the State of Georgia USA without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Privacy Statement will lie exclusively with the state and federal courts within DeKalb County, Georgia USA.  If any provision of this Privacy Statement is found to be invalid by a court having competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of this Privacy Statement, which will remain in full force and effect.

CALIFORNIA CONSUMER PRIVACY STATEMENT

For residents of California, please see our California Consumer Privacy Statement  to learn more about how we collect, use and disclose personal data and your rights with respect to your information.

OTHER SPECIFIC STATES’ PRIVACY RIGHTS 

For residents of certain U.S. states with privacy laws (excluding California), please see our Other Specific States’ Privacy Rights Statement to learn more about how we collect, use and disclose personal data and your rights with respect to your information.

EUROPEAN USERS’ PRIVACY RIGHTS 

For residents of the European Union, please see our European Union Privacy Rights Statement to learn more about how we collect, use and disclose personal data and your rights with respect to your information.

HOW TO CONTACT US

If you have any specific questions about this Privacy Statement, you can contact us via our third-party hotel management company, Davidson Hotel Company LLC as follows:

Send e-mail to:  [email protected]

Send mail to:

Davidson Hotel Company LLC, Management Agent

One Ravinia Drive

Suite 1600

Atlanta, GA 30346 USA

ATTN: General Counsel, Privacy Statement Inquiry

TERMS OF USE

Effective Date: November 11th, 2025

Welcome to the Davenport Hotels doing business as the Davenport Hotels (“Davenport Hotels”, “we” or “us”) website, www.davenporthotelcollection.com, and other Davenport Hotels-related sites, apps, communications, capabilities and services (“Services”) accessible on or by any top-level domain owned or used by us (the “Website”). Please read these Terms carefully. By using the Website, you (“User” or “you”) are agreeing to these Terms and to the conditions and notices set forth below (collectively, the “Agreement”).  By accessing or using this Website in any manner, you agree that (1) you have read and familiarized yourself with this Agreement, (2) you understand the Agreement, and (3) you are bound by the Agreement in your use of the Website. You are entering into this Agreement with us. If you do not accept all of the terms and conditions contained in or incorporated by reference into this Agreement, please do not use the Website.

Modification of These Terms of Use

We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and such changes will be effective immediately upon posting. Your continued access or use of the Website signifies your acceptance of the updated or modified Agreement. Unless otherwise indicated, any new material added to the Website will also be subject to the Agreement. Be sure to return to this page periodically to review the most current version of the Agreement.

Additional terms, conditions, rules and restrictions may apply to services, promotions, reservations, purchases, transactions and other activities conducted on or through the Website. You agree to comply with this Agreement and with any additional terms, conditions, rules and restrictions when applicable. You understand that your failure to comply may result in consequences such as cancellation of your reservations or other transactions, and additional fees and penalties being charged to you.

Who Can Use the Website

The Website is not intended to be used by persons under the age of 18 years old. If you are under the age of 18 years old, please do not use the Website or any of the services offered by us. If you are submitting information for a business entity, by doing so, you represent that you have the authority to bind that business entity to the Agreement. We may, in our sole and absolute discretion, refuse to allow use of the Website or accept a person’s or entity’s information and may, at any time, refuse to permit a person’s, or entity’s, continuing use of the Website for any reason or for no reason, in our sole discretion.

User Conduct and Obligations

The content and information on the Website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code or other material) (collectively, the “Content”), as well as the infrastructure used to provide such Content, is proprietary to us or third parties. Without our prior written permission, you may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify our trademarks or other proprietary information in any way. You agree to follow all applicable laws and regulations when using the Website. You may not use the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. Additionally, you agree not to:

  1. Provide false or misleading information about yourself to us, impersonate any other person, or otherwise attempt to mislead others about your identity or the origin of any Content, message or other communication;
  2. Register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe any party for any services if you are not expressly authorized by such party to do so;
  3. Collect information about other visitors to the website without their consent or otherwise systematically extract data or data fields, including without limitation any financial data or email addresses;
  4. Probe, scan, test the vulnerability of or breach the authentication measures of the Website or any related web pages, networks or systems;
  5. Use any robot, spider, scraper, deep link or other automated or manual means to access the Website, or copy and/or redistribute any Content, information or software on the Website;
  6. Manipulate or otherwise display the Website by using framing, creating deep-links to the Website by bypassing the Website’s home page, mirroring or similar navigational technology or directly link to any portion of the Website other than the main home page;
  7. Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us in connection with the Website;
  8. Input or upload to the Website any information that contains viruses, Trojan horses, worms, time bombs or other computer programming routines that are intended to damage, interfere with, intercept or expropriate any system, the Website or information or that infringes the intellectual property rights of another;
  9. Use or access the Website in any way that, in our sole judgment, adversely affects the performance or function of the Website or interferes with the ability of authorized parties to access the Website, including but not limited to any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure; and
  10. Engage in, perform or conduct any of the prohibited actions or activities identified below under “Reviews, Comments and Use of Other Interactive Areas.”

Intellectual Property

Except for public domain material, the Website is protected by intellectual property laws, including U.S. copyright laws. You are hereby granted a non-exclusive license to use the Content at the Website while connected to the Website (including, where available, to email individual Content to others directly from this site). You are also granted a limited license to print one copy of any Content posted at the Website, but only for your personal use. Except as expressly provided above, all other rights are reserved. Among other things, except to the extent required for the limited purpose of reviewing material on the Website, electronic reproduction, adaptation, distribution, performance or display is prohibited. Commercial use of any of the Content is strictly prohibited. Use of any of our trademarks and any trademarks licensed to us, such as metatags on other web sites, also is strictly prohibited. You may not display the Website in frames (or any of the Content via in-line links) without our express written permission, which may be requested by contacting us at [email protected]. 

Electronic Communications

When you visit the Website or send or accept electronic messages through the Website, you are communicating with us electronically, and as a result, you consent to receive communications from us electronically. We may communicate with you by email or other authorized form of electronic message or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in the Agreement. You have a right to withdraw your consent to receive electronic communications at any time, and may request a paper version of any electronic communication. You acknowledge that such withdrawal of consent will prohibit you from accessing and using core functionalities of the Website. You further acknowledge that we reserve the right to charge you a reasonable fee for the production and mailing of paper versions of electronic communications, unless charging a fee is prohibited by applicable law. To request a paper copy of an electronic communication, write us at [email protected].

If our hardware or software requirements change, we will post to the Website notice of the revised hardware or software requirements. Continuing to use the Website after receiving notice of the changes to the Website is reaffirmation of your consent.

We are not responsible or liable for communication errors, failures or other malfunctions, or lost, stolen or misdirected transactions, transmissions, messages or entries, or for the security of any such communications.

Access to Invoice and/or Payment Information

By use of any of the Website features containing invoice and/or payment information you certify that you represent each and every company whose data is shown to you, and that you have been duly authorized by said companies to view invoice and/or payment information for each and every company via the Website. We reserve the right to require a signed letterhead or other written authorized document from any and all companies for which you request access before allowing access to any company’s invoice and/or payment information. If you should find that you have access to data that you are not authorized to use or view, then you are required to contact us immediately to have said account(s) removed from your account list. Failure to do so may result in denial of access to the Website.

Reviews, Comments and Use of Other Interactive Areas

Please be aware that by submitting any message, data, information, text, music, sound, photos, graphics, code or any other Content to the Website by electronic mail, postings on the Website, or other social network platforms operated by us, including any questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you are certifying that you are the rightful owner or licensee of the Submission and you grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that we may choose to provide attribution of your comments or reviews at our discretion. You further grant us the right to pursue at law any person or entity that violates your or our rights in the Submissions by a breach of the Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary.

The Website and other social network platforms may contain discussion forums, bulletin boards, reviews or other means in which you or third parties may post Content, messages, materials or other items on the Website (“Interactive Areas”). If we provide such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Website any of the following:

  1. Any Submission that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  2. Submissions that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
  3. Submissions that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  4. Submissions that impersonate any person or entity or otherwise misrepresents your affiliation with a person or entity, including the website;
  5. Unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations;
  6. Private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
  7. Viruses, corrupted data or other harmful, disruptive or destructive files;
  8. Any Submission that is unrelated to the topic of the Interactive Area(s) in which such Submission is posted; or
  9. Submissions or links to Content that, in the sole judgment of our website, (a) violates the previous subsections herein, (b) is objectionable, (c) restricts or inhibits any other person from using or enjoying the Interactive Areas or the Website, or (d) exposes or could expose our website or its customers to any harm or liability of any type.

We take no responsibility and assumes no liability for any Submissions posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor are we liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. We are not liable for any statements, representations or Submission provided by its Users in any public forum, personal home page or other Interactive Area. Although we have no obligation to screen, edit or monitor any of the Submissions posted to or distributed through any Interactive Area, we reserve the right, and have absolute discretion, to remove, screen or edit without notice any Content posted or stored on the Website at any time and for any reason.

If it is determined that you retain moral rights (including rights of attribution or integrity) in Submissions, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Submission, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Submission by us or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Submission; and (d) you forever release us, and its licensees, successors and assigns, from any claims that you could otherwise assert against any of them by virtue of any such moral rights.

Any violation of the foregoing violates the Agreement and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Website. See “Termination”, below.

Digital Millennium Copyright Act Notice

We respect the intellectual property rights of others. We may, in appropriate circumstances and at our sole discretion, terminate the access of Users who infringe the copyrights or intellectual property rights of others.

If you believe your work has been copied and is accessible at the Website, or other social network platforms operated by us, in a way that constitutes copyright infringement, or that the Website contains links or other references to another online location that contains material or activity that infringes your copyright, you may notify us by providing our copyright agent the information required by the U.S. Online Copyright Infringement Liability Limitation Act of the U.S. Digital Millennium Copyright Act. Our agent for notice of claims of copyright infringement on or regarding the Website can be reached by mail: Davidson Hotel Company LLC, One Ravinia Drive, Suite 1600, Atlanta, GA 30346, USA, Attention: General Counsel, Copyright Inquiry; or by telephone: 678-349-0909, Attention: General Counsel. 

Your notice must satisfy the requirements of the DMCA and include the following information: 
(i) Your name, mailing address, and email address; 
(ii) A statement identifying the copyrighted material you claim is infringed, such as a URL linking to an authorized version of the copyrighted material; 
(iii) A statement identifying where the allegedly infringing material is located, such as URL linking to the allegedly infringing material; 
(iv) A statement that you have a good faith belief that the allegedly infringing material identified in section (ii), above, is not authorized by the copyright owner, its agent, or the law; 
(v) A statement, made under penalty of perjury, that the information in this notice is accurate and that you are the owner of the copyrighted material or are authorized to act on behalf of the owner of the copyrighted material; and 
(vi) An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. 

Our Privacy Policy

Our Privacy Policy governs the use of information collected from or provided by you through the Website. With respect to any individual whose personal information is provided by you to our website, you represent to us that you have obtained all necessary consents for the processing of such personal information contemplated by the services you are using, including the transfer of such data to the United States or other countries whose laws may not provide the same level of protection for the personal data as the laws of the country of origin of such individual.

We are concerned about privacy issues. Please click here to review our current Privacy Policy, which also governs your use of the Website and all other websites, pages, accounts and other electronic media owned or controlled by us, to understand our practices. 

Security

Registered Users are responsible for the protection of their account numbers, customer name, and password associated with Internet access to all Website and Interactive Areas. In the event of any unauthorized access to your account, you must immediately notify us; however, we are not responsible or liable for damage of any kind as a result of any unauthorized access. To protect yourself from unauthorized access to your account information, we highly recommend that you change your password frequently and do not share your password with anyone.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR ITS AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS, LOST DATA, BUSINESS INTERRUPTION OR ATTORNEYS’ FEES) ARISING OUT OF YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE WEBSITE, ITS FEATURES OR CONTENT, OR THE HOTE’S SERVICES, WHETHER THE ALLEGED LIABILITY IS BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE HOTEL IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Disclaimer of Warranties

YOU AGREE THAT YOU USE THE WEBSITE AT YOUR OWN RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THE WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE HOTEL. THE WEBSITE AND ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THE WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM US, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE WEBSITE AND THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE WEBSITE, INCLUDING ALL EXPRESS AND IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

Indemnification

You agree to defend and indemnify the hotel and each of its subsidiaries, affiliates, directors, officers, agents, representatives, licensors, owners, partners, investors, employees, successors and assigns from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees, arising from:

  1. Your breach of this Agreement;
  2. Your violation of any law or the rights of a third party; or
  3. Your use of this Website.

You and each of your successors, assigns, subsidiaries and affiliates, hereby unconditionally release and forever discharge the hotel and each of its subsidiaries, affiliates, directors, officers, agents, representatives, licensors, owners, partners, investors, employees, successors and assigns harmless from any and all complaints, claims, charges, damages, demands, suits, actions and causes of action, whether at law or in equity (including attorneys’ fees, costs and expenses), known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with your use of the Website.

Termination

You agree that the hotel, in its sole discretion, may terminate or suspend your use or access to the Website, Interactive Areas, Submissions, Content, information, and services at any time and for any or no reason, in its sole discretion, and without prior notification, even if access and use continues to be allowed to others. Upon such suspension or termination, you must immediately (a) discontinue use of the Website, and (b) destroy any copies you have made of any portion of Submissions. Accessing the Website, Interactive Areas, Submissions, Content, information, and services after such termination, suspension or discontinuation shall constitute an act of trespass. Further, you agree that the hotel shall not be liable to you or any third party for any termination or suspension of your access to the Website, Interactive Areas, Content, information, and services.

Third Parties

The Website may contain links to websites, pages, accounts or other electronic media owned or controlled by parties other than the hotel. Such links are provided for your reference and convenience only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Website or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. In some cases you may be asked by a third party site to link your profile on our website to a profile on another third party site. Choosing to do so is purely optional, and the decision to allow this information to be linked can be disabled (with the third party site) at any time.

Copyright and Trademark Notices

All trademarks, trade names, logos, images, typefaces, graphics, service marks and trade dress displayed on the Sites (collectively, the “Marks”) are the property of the hotel or its licensors, content providers or other third parties. Nothing in these Terms of Use or on the Sites shall be construed as granting, by implication, estoppel or otherwise, any license or right to use any Mark without the prior written consent of the hotel or the owner of the Mark. In addition, the look and feel of the Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of the hotel or its licensors, content providers or other third parties and may not be copied, imitated or used, in whole or in part, without the prior written permission of the hotel or the owner thereof. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise, does not constitute or imply endorsement, sponsorship or recommendation thereof by the hotel.

If you are aware of an infringement of either your brand or our brand, please let us know by contacting us via mail or email. See “How to Contact Us,” below.

General

You agree to use the Website in strict compliance with all applicable laws, rules, rulings and regulations and in a fashion that does not, in the sole judgment of the hotel, negatively reflect on the goodwill or reputation of the hotel and shall take no actions that would cause us to be in violation of any laws, rules, rulings or regulations applicable to us. The Hotel and the Website are based in the United States. The Agreement shall be governed by and construed in accordance with the laws of the State of Georgia, USA without reference to the principles of conflicts of law of that state or any other jurisdiction. You hereby consent to the exclusive jurisdiction and venue of the courts of the State of Georgia or the courts of the United States located in DeKalb County, Georgia, and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of the Website. You agree that all claims you may have against us arising from or relating to the Website must be heard and resolved in a court of competent subject matter jurisdiction located in the State of Georgia within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. Use of the Website is unauthorized in any jurisdiction that does not give effect to all provisions of the Agreement, including, without limitation, this paragraph. If any part of the Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in the Agreement shall continue in full force and effect.

The Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and the hotel with respect to the Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and the hotel with respect to the Website. You further agree that our affiliates and our hotel management company, Davidson Hotel Company LLC d/b/a Pivot Hotels & Resorts, are intended third party beneficiaries of all provisions of this Agreement including, without limitation, the “Limitation of Liability”, “Disclaimer of Warranties”, and “Indemnification” provisions hereof. A printed version of the Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

How to Contact Us

If you have any questions or comments about the Agreement, or your dealings with the Website, please contact us by email sent to [email protected] or by mail at Davidson Hotel Company LLC, One Ravinia Drive, Suite 1600, Atlanta, GA 30346, USA, Attention: General Counsel, Website Inquiry.